Kaiflora International

While we strive to deliver arrangements that closely match the photos displayed on our website, there may be occasions when the final product differs slightly. Here’s why: (1) Seasonal Availability: Flowers are seasonal products, and certain varieties may not be available year-round. When a specific type of flower is out of season, we substitute it with a similar one that matches the color scheme and style of the arrangement. Our goal is to maintain the overall aesthetic and feel of the bouquet. (2) Local Variations: Each bouquet is crafted by skilled local florists who use the freshest flowers available in their area. This means there might be slight variations in the flower selection based on what is freshest and most beautiful at the time. (3) Florist Creativity: Our talented florists bring their unique touch to each arrangement. While they follow the design guidelines provided, they may add their personal flair to ensure every bouquet is not only beautiful but also unique. (4) Quality Assurance: We guarantee that every bouquet is made with the freshest flowers available, and we ensure the highest standards of quality and craftsmanship. The shape, colour scheme, and overall style will closely resemble the photo, even if some flower types are substituted. (5) Customer Satisfaction: If a significant change is necessary, we will notify you in advance to ensure that you are happy with the substitution. Your satisfaction is our priority, and we strive to exceed your expectations with every order. Rest assured, whether it’s a seasonal adjustment or a touch of florist creativity, every bouquet is designed to delight and impress, capturing the essence of the original design while showcasing the best blooms available.

Ensuring a successful delivery is greatly facilitated by providing a local phone number. Alternatively, an email address can also be helpful. In situations where we cannot contact the recipient, we will attempt delivery but cannot assure its success. In such cases, we may request written confirmation acknowledging the risks of a delivery without contact and understanding that refunds cannot be offered if delivery proves unsuccessful.

We understand you may wish to specify a delivery time for your gift. Here’s how it works: (1) Requesting Specific Times: While you can certainly make a request, we are unable to guarantee exact delivery times. Our couriers organise their routes based on daily volumes, which can vary. (2) General Delivery Window: Typically, deliveries are scheduled between 8 AM and 8 PM in most areas. This broad timeframe allows flexibility to accommodate various logistical factors. (3) Delivery Logistics: Please note that factors such as traffic conditions and weather can influence delivery schedules. Despite our best efforts, precise timing requests are subject to these variables. We strive to ensure your gift arrives promptly and in pristine condition. Should you have any further inquiries or special requests, please don’t hesitate to contact our customer service team. We’re here to assist you in making your gifting experience as seamless as possible.

We understand your concern about receiving a different additional product than the one you ordered. Here’s some clarity on the matter: (1) Florist Network Variation: Our service utilises a broad network of florists, which may lead to variations in the brands of products included with your order. This flexibility ensures timely delivery and availability. (2) Product Photos vs. Reality: The additional products shown in our photos are for illustrative purposes. While we strive to match them as closely as possible, there may be slight differences due to availability. (3) Quality Assurance: Rest assured, any substituted products will always meet or exceed the quality standards depicted on our website. We maintain stringent quality control to ensure your satisfaction with every order. We appreciate your understanding and flexibility as we work to provide you with the best possible service and products. Should you have any further questions or concerns, please feel free to reach out to us directly.

Yes, you can place an order anonymously. Here’s how it works: (1) Anonymous Card: If you choose not to sign the card that accompanies the floral arrangement, your identity will remain completely anonymous. The recipient will not see any information that links the flowers back to you. (2) Confidentiality: Our florists are committed to maintaining your privacy. When an order is marked as anonymous, neither the recipient nor the florist will have any information that could trace the flowers back to you. The details of the sender are kept confidential and are not disclosed under any circumstances. (3) Order Process: During the ordering process, simply indicate that you wish for the card to remain unsigned. Our team will ensure that your request for anonymity is honoured. (4) Peace of Mind: Rest assured, your anonymity is our priority. Whether you’re sending a surprise gift or a heartfelt message without revealing your identity, we take all necessary steps to keep your information private. This way, you can enjoy the act of giving without worrying about revealing your identity, ensuring a delightful surprise for the recipient.