TxtandTell from Touchwork Mobile Solutions

By: Touchwork Mobile Solutions  02-26-2010
Keywords: Customer Service, Mobile Business Solutions, Customer Experience Measurement

TxtandTell is a real-time cell phone based feedback, service recovery and mobile marketing solution. It enables customers to provide feedback through simple one minute surveys using their mobile phones. This feedback can then be monitored, measured and assessed – as it happens.

Performance comparisons can be made across different business units and issue tracking and workflow tools ensure efficient service recovery where any negative feedback was received.

Using the mobile marketing tools you’re also able to engage more frequently with your customers, build opted-in rewards programs to encourage repeat visits and add a new mobile element to your marketing campaigns.

By appealing to your customers through the technology they use the most, TxtandTell encourages honest feedback and together with more frequent interactions, strengthens the relationship they have with your brand and ultimately helps you grow your business.

Keywords: Customer Experience Measurement, Customer Service, Mobile Business Solutions

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Key Benefits Collect real-time data and business insight Allows for better performance management and decision making Immediately react to exceptions reported Increased efficiency in collecting data Improved quality and access to historic data Reduce costs associated with data collection User friendly, easy to implement and manage surveys No additional investment in hardware