Humane Assessments?

Humane Assessments? from Goldfish Consulting

By: Goldfish Consulting  04-06-2016
Keywords: Assessments, surveys, ROI, management, candidate

Being assessed or going to the Dentist – which do you prefer? It can be a hard decision. That is why we need to ask ourselves “Are assessments being conducted in a humane way or has it become just another business process to be dealt with efficiently and cost effectively?” Since recent changes in Legislation enforced reviews of assessment strategy, the question remains – Is the process humane? Clients (external clients or internal management) need to be satisfied, but those going through the assessment process are human beings and should be dealt with accordingly. The very lives and careers of people hang in the balance of the decisions taken. It is easy to become desensitized when working under pressure, and as professionals, we need to guard against that. Careful time and thought should be given when considering the actual process itself. How does the candidate experience the assessment? Has a supportive and humane environment been created whilst conducting the assessments? What about feedback to the candidate? Charlotte Todd-Smith: (http://www.resourcebank.co.uk/news/2015/02/post-assessment-feedback-top-tips/) gives some top tips on feedback. Here is a brief extract: 1. Compare apples with apples: Ensure any assessment process is fully mapped to competencies and desired behaviours. 2. The devil’s in the detail: Ensure that you have a clear holistic picture of how an individual performed across all exercises and that their performance has been fully appraised. 3. Make time: Let the individual know that you will provide feedback, when and what format to expect it in. 4. Prepare: Ensure that you have made time to gather all the feedback and reviews in good time before your call/meeting 5. Put the individual at ease: Ask them how they felt it went, often they know how well something did or didn’t go. 6. Adult to adult: Be balanced with the positive and the negative. Be objective. Ensure feedback is descriptive, specific and based on fact. 7. Avoid making references or stating opinions: Remain open for discussion, even for debate. 8. Be sensitive to the situation but keep it concise and to the point: It should be a constructive helpful exchange of information. 9. Ensure the individual understands: Summarise and clarify 10. Update your internal system and talent pipeline: Someone may not be right for that role but could be great for another in the future. Perhaps spending just that little more time with the candidate, providing support and understanding is what will make the difference in your clients’ ability to effectively manage talent, and create a humane culture in the organisation. At Goldfish Consulting we pride ourselves in giving a service that is not only insightful and value adding, but humane as well. Give us a call today, we look forward to speaking to you.

Keywords: Assessments, surveys, ROI, management, candidate

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