ICE Services Offering

By: Ice Consulting  11-11-2011
Keywords: Resource Management

Definition

ICE Consulting has more than a decade of enterprise experience in providing world class, innovating identity and access management solutions to enterprise solutions in the Public, Education and Private industries

ICE Consulting is a thought leader in this sector providing solution architecture, business process analysis & engineering, solution design & deployment and project management capabilities.

ICE Consulting is provides solutions and services of the highest quality in this complex solution space, with solutions at customers with as few as 200 identities and as many as 35,000 identities.

Having architected, designed and implemented successful solutions which have integrated industry leading ERP systems, Enterprise Integration solutions, directory services, mail solutions, databases, physical access solutions, Enterprise Service Desk and line of business applications, ICE Consulting is uniquely positioned to offer comprehensive identity and access management skills and experience.

ICE Consulting is recognized and recommended by one of the leading identity and access management vendors, Novell, with the local Regional Manager (Peter Hunter) saying the following:

“…is considered one of the top Identity Management consultants in South Africa and has proven experience in delivering large scale IDM projects at some of South Africa's largest customers … can be depended on to always deliver what is required of them. In addition Ice Consulting have always ensured that with all their projects, they meet the objectives and ensure customers are satisfied”

Identity and Access management solutions provide the organization with the ability to accurately and securely manage user and resource identities for the duration of their life-cycle with the organization.

This solution can include:


  • Automated provisioning and de-provisioning of accounts
  • Delegated administration
  • Password management (synchronization and self-service)
  • Business process and policy automation
  • Policy based access control
  • Enterprise Single Sign-On (SSO) or Reduce Sign-On
  • Meta Data replication or synchronization
  • Workflow automation

Benefits of Identity and Access Management

Operating Cost:

  • Reduced administrative costs through centralized user management.
  • Reduced Help Desk costs with significantly fewer transactions related to provisioning errors and requests for status of service activations.
  • Reduced Help Desk costs eliminating routine password reset transactions

Opportunity Cost:

  • Rapid response to provisioning requests and self-help password resets
  • Increased operational efficiencies achieved by automating the user management life cycle through workflow and delegated administration, allowing people to spend more time on their "real" work.

Security:

  • Deactivate and/or purge orphaned access profiles and system accounts.
  • Reduce errors and inconsistencies that can lead to unintended access privileges.
  • Facilitate security policy compliance by automating business processes.

Resource Management solutions provide the required infrastructure and tools to effectively manage the organization’s IT assets. From birth to death, server to desktop and Linux to Windows, resource management plays a critical role in the organization’s ability to realize the potential of its IT investment.

ICE Consulting has more than a decade of enterprise experience in providing world class, innovating resource management solutions to enterprise solutions in the Public, Education and Private industries

ICE Consulting is a thought leader in this sector providing solution architecture, business process analysis & engineering, solution design & deployment and project management capabilities.

ICE Consulting is provides solutions and services of the highest quality in this complex solution space, with solutions at customers with as few as 100 and as many as 12,000 desktop assets.

ICE Consulting has architected, designed and implemented successful solutions which have provided functionality including Asset Management, Infrastructure Management, Service Delivery Management and comprehensive Enterprise Resource Management.

Based on our experienced ICE Consulting has established an Enterprise Resource Management solution architecture, catering for a modular, technology-agnostic approach which provides the necessary framework to make extensive, business-outcomes based resource management a reality.

ICE Consulting is recognized and recommended by one of the leading identity and access management vendors, Novell, who awarded ICE Consulting the 2007 Resource Management Partner award.

Resource Management includes:

  • Server Management
  • Desktop Management
  • Remote Control and Policy Services
  • Inventory and Asset Management services
  • Software Patch Management
  • Security and Corporate Governance Compliance

Benefits of Resource Management

Cost Benefits:

  • Management of diverse environments with a single interface enables IT staff to manage the organisation’s IT infrastructure without additional requirements for platform-related skills.
  • Improved administrative functions, policies and software distribution reduces the time and cost required to deploy and manage business applications within the organization.

Management Benefits:

  • Asset Management and Reporting Service provide up to date information about the environment.
  • License metering and distribution enables organization’s to realize the maximum benefits from their software investments.
  • Controlling devices from servers to desktop and laptops to handhelds enables the organization to effectively manage the entire spectrum of devices.

Security and Corporate Governance Benefits:

  • Reduce the risk of security threats, viruses and hackers by maintaining policy-based software configurations and patch requirements.
  • Reduce the risk of data loss and theft through improved security and management of mobile devices.
  • Track and enforce policies that govern the organization.

Hardware sales, implementation and configuration

Software and Software Licensing sales, implementation, configuration and Auditing

Operating system implementation, including:

  • Novell NetWare
  • Novell OES 2 (Linux/Netware)
  • Linux (Open Source)
  • Microsoft Windows, Server and Desktop

Collaboration solutions, including

  • Novell GroupWise
  • Microsoft Exchange

Directory Services, including

  • Novell eDirectory
  • Microsoft Active Directory
  • LDAP

Internet and Firewall technologies

  • GWAVA Spam Management solution - ICE is a registered GWAVA Authorized Partner

oftware Patch Management, including

  • Novell Patch Management Solution

Infrastructure services, e.g. Routers and Switches

Open Source Help Desk Solutions

Keywords: Resource Management