Numara Software Recognized by its Customers with Service Desk Institute Supplier of the Year 2011 Award

By: Numara Software  11-11-2011
Keywords: Management Solutions, IT Management, Service Desk

A leading provider of integrated IT management solutions designed for modern business

“This award is a testament to the commitment and dedication that Numara Software has shown toward its customers,” said Rachel Brown, operations manager for ESOS. “The demands on our service desk are increasing as our customers work to keep pace with changes in technology and the dynamic service environment.  With Numara at our side, however, we are assured of having the right solutions and support available to continue to provide high-quality service in any situation.”  ESOS is a leading payroll service and solutions provider in the United Kingdom. 

“This award shines the spotlight on Numara Software,” said Service Desk Institute Chairman Howard Kendall.  “This award is special because we ask the people who use the software on a daily basis to rate every aspect of their supplier’s quality of service, product and value for money. Not only did Numara win their customers’ approval, they also demonstrated to the judges a real passion for their customers which sets them apart from their competitors. The result is a clear indication that, in the current economic climate, delivering both exceptional value for money and customer service is king.”  The Service Desk Institute (SDI) is a leading independent professional organization for the IT service and support industry. 

“We are overjoyed with the support and honor that our customers and the Service Desk Institute have bestowed on us,” said Andrew White, vice president, global marketing for Numara Software.  “This is a reflection of our company ethos:  a customer-centric business that encourages regular dialog and close examination of our customers’ needs.  And we ensure that our customers are given the freedom and flexibility to maximize their Numara solutions, so that they are equipped to meet the increasingly complex IT and service challenges facing them today and tomorrow.” 

About Numara® Software Incorporated
Founded in 1991, Numara® Software Inc. is a leading provider of integrated IT management solutions for all types of customers worldwide. These solutions include Desktop Management, PC Lifecycle Management, Security & Compliance, Help Desk and Service Desk, and are designed to optimize the operation of IT management. Numara® FootPrints® focuses on the needs of medium to large enterprises, and Numara® Track-It!® is designed for small to medium enterprises. These products collectively support more than 50,000 customer sites and nearly 20 million IT assets via SaaS or perpetual license models.

About The Service Desk Institute (SDI)
Founded in 1988 by Howard Kendall, the Service Desk Institute (SDI) is the leading authority on service desk and IT support related issues, providing specialist information and research about the technologies, tools and trends of the industry. It is Europe’s only support network for IT service desk professionals, and its 800 organisation members span numerous industries.

Acting as an independent adviser, SDI captures and disseminates creative and innovative ideas for tomorrow's service desk and support operation. SDI sets the best practice standards for the IT support industry and is the conduit for delivering knowledge and career enhancing skills to the professional community, through membership, training, conferences, events and its publication SupportWorld magazine. It also offers the opportunity for international recognition of the support centre operation through its globally recognised Service Desk Certification audit programme.

Keywords: Global Marketing, Integrated It Management, IT Management, It Management Solutions, Management Solutions, Service Desk,

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IT Management Software | Numara FootPrints

FootPrints will give your 1st and 2nd-line support staff phenomenal problem/resolution capabilities through a ‘single pane of glass’ onto the functionality and data they need to improve their efficiency. With FootPrints they’ll be able to retrieve rich Configuration Item information, see history, ping devices, remote control them, patch them, request changes and much more.