Khusela Solutions understands that all Customers are different and have different needs and it’s with this in mind that we Support the Customer in what ever way is needed. We also realize that the Customer always comes first and we strive to “Secure your Investment in IT”.
Service Level Agreement
Khusela Solutions offer various specialized Service Level Agreements that will cater from a two user network to a large enterprise. Please contact one of our Account Managers to discuss your personalized Service Contract.
Block Of Time
The Block Of Time is one of the more popular service contracts provided by Khusela Solutions. It covers everything from planning and installation, to on-going support and Internet design work. It is a simple and flexible approach to obtaining professional computer or networking services, no matter what you might need.
How might you use your Block Of Time Contract?
- Get your Windows, Novell and Linux computers fixed on site
- Installation and configuration of system and application software
- Training in a specific applications
- Telephone Support
- On / Off site repair of your equipment
- Software or hardware upgrades
- Network Problem Solving
- Web site Design, Programming and Maintenance
- Network Project Development
- IT Department Outsourcing
Unlike typical support contracts, the Block Of Time can be applied toward a wide variety of services over an unspecified period of time. There is no "use it or lose it" deadline, nor are there any terms that limit its use to certain types of services or products. All of the services provided by Khusela Solutions can be billed against the Block Of Time. If more time is needed than was initially contracted for, an additional Block Of Time can be purchased at the same discounted rate.
Time is accurately tracked for each use of the Block Of Time, and you receive a statement for each support activity, indicating the type of service performed, the amount of time used, and the time remaining under the current contract.