Marketing and Sales Services to Wine Producers
With specifically designed software to suit the South African wine industry, we specialize in direct marketing through building and managing databases, wine clubs and telesales teams on behalf of wineries. An important aspect of our portfolio of offerings include surveys of tasting room as well as trade customers surveys and follow ups through our call centre.
- Confirmation and updating of contact details
- Accurate assessment of potential including highly targeted calling and messaging
- Maintain the highest levels of data accuracy
Call centre Services
Our contact centre is the window to your business. It is therefore essential that all contact with your customers is made not only in a courteous and friendly manner, but also with an enormous degree of professionalism. It is also imperative that our contact centre continuously improves all aspects related to service delivery. This includes people, processes & technology.
Wine Business Management Services provides a number of wineries with the ability to outsource their wine club services through our call centre which consist out of highly trained professionals. Our agents are dedicated to specific wineries and undergo stringent training in order to familiarise themselves with all aspects of your business and your specific products. Each agent phones members as if they are phoning from the specific wine farm, ensuring the member feels at home and comfortable dealing with a representative from the farm that they know.
At Wine Business Management Services, our approach is to contact consumers in the most friendly, professional manner. We help develop new, consistent strategies selling direct to the consumers.
Always friendly and courteous. We will treat your customers as if they are our family.