Mobile Software - TxtandTell

By: Touchwork  11-16-2011
Keywords: Restaurants, Marketing, Customer Service


TxtandTell is a real-time cell phone based feedback, service recovery and mobile marketing solution. It enables customers to provide feedback through simple one minute surveys using their mobile phones. This feedback can then be monitored, measured and assessed – as it happens.

Performance comparisons can be made across different business units and issue tracking and workflow tools ensure efficient service recovery where any negative feedback was received.

Using the mobile marketing tools you’re also able to engage more frequently with your customers, build opted-in rewards programs to encourage repeat visits and add a new mobile element to your marketing campaigns.

By appealing to your customers through the technology they use the most, TxtandTell encourages honest feedback and together with more frequent interactions, strengthens the relationship they have with your brand and ultimately helps you grow your business.

Keywords: Customer Experience Measurement, Customer Feedback, Customer Service, dining, Hospitality, Marketing, Mobile Software, Restaurants, University

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