Frontline / Receptionist Training II

Frontline / Receptionist Training II from Staff Training

By: Staff Training  05-14-2012
Keywords: Short Courses, Receptionist, receptionist training

Course Content: Skills, qualities and attributes required for success Identifying and classifying your customers (internal and external) Developing your role and contribution to the organisation Working to clear goals and objectives Identifying urgent versus important tasks and realistic deadlines Assertive communication - saying 'no' and still being effective The key to effective written communication Practical advice on lists and organisation Keeping an effective diary Maintaining professionalism and etiquette

Keywords: Call Center Training, Outbound Call Center Operators, Receptionist, receptionist training, Short Courses,

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