Customer Care Training
Seminars, Sales Training, Staff Training
It is not your aptitude but your attitude that determines your altitude.
Accountability as a gift
Determining your personal vision. (Two basic emotions)
Why do people work
Why do you work
Summarise your vision compared to that of your company
Understanding people – personality profiling
What is a customer?
What does the customer do for you?
Are colleagues also customers?
Effective communication skills
The value of a simple greeting
Learning to listen
Identifying queries and complaints effectively
Handling queries and complaints effectively
Preventative /Pre-emptive Measures
Verbalising solutions effectively
Saying “NO” positively
Exceeding Customer Expectations (Moments of Truth)
Why you need to develop your skills level.
Identifying the skills required for the job
, Soft Skill Workshops
, Staff Training
, Training Workshops