About Service Systems
Service Systems is a consumer service management and rating platform that offers wireless technology solutions for Customer Service Feedback and surveys, as well as Linear (Retail) and Ticket-Based Virtual Queue Management Systems. We offer real-time data on customer service and satisfaction levels, staff performance, and general operational & analytical feedback.
Our cloud-based big data and retail analytics solutions give management the ongoing ability to benchmark staff and overall service performance, as well as implementing real-time in-store market research.
Telus.io is the latest addition to our basket and gives retailers and other service driven businesses a mobile channel for receiving surveys, feedback, compliments, complaints and suggestions. Rain Check, our key feature, enables customers to log a query for an out of stock item. Merchants can track this through to completion and ensure that customers find the goods they are looking for and keep the sale.
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