ITHelp - On-site / remote support - Corporate

ITHelp - On-site / remote support - Corporate from SECTOR5

By: SECTOR5  07-06-2010
Keywords: Computer Software, Computer Support, IT Solutions

ITHelp is a team of highly knowledgeable com-puter engineers that specialise in onsite and remote management and support. ITHelp sup­ports SME’s desktop, server and networking infrastructure on a continual basis. This enables our customers to concentrate on managing their business instead of being tied down with running and maintaining their IT equipment on a day to day basis. ITHelp’ing your business to succeed!


Account Management

ITHelp support customer environments with:

• Service Level Agreements

• Highly skilled on-site service managers and engineers

• Facilitation with third-party vendors

• Quality of service assurance

Support & Implementation Services

ITHelp engineers are trained and supported to offer:

• End user & VIP workstations support

• High-end server and back office applications

Hardware support

• Remote mobile user assistance

• Peripheral maintenance

• Software license Management

• Change control & notifications

Consulting Services

• BCP design

• Feasibility studies

• Storage solutions

• Asset management

• DRP solutions

• Architectural design

Help/Service Desk

ITHelp ensures your requests will be recognised:

• Unique ticket numbering

• Incident reporting

• FAQ & site documentation

• Ticket tracking & update notifications


onitor & Notification

ITHelp believes prevention is better than cure:

• Availability monitoring

• Proactive & reactive monitoring

• Active Notifications

Keywords: Computer Networking, Computer Software, Computer Support, IT Solutions, it support, Network Support, Technical Support