Full Circle South Africa - Contact Centre Services - news

By: Fullcirclesa  11-11-2011
Keywords: Business Process Outsourcing, Model Office

Tuesday 28th of June 2011

Western Cape Minister of Economic Development, Alan Winde, announced an incentive that will significantly boost the Western Cape's Business Process Outsourcing (BPO) sector The incentive offers free internet, voice and data services for a  6-month trial period to companies that set up call centres in the Western Cape that service clients in offshore markets. complements the national incentive for the offshore BPO sector Together these incentives reduce the cost of operations in the first..

Monday 02nd of February 2009

A unique “try before you buy” service is helping the Western Cape contact centre industry to attract new international business, by offering low-risk pilots that allow clients to experience service delivery from South Africa before making any long-term commitments. Franco Cotumaccio, CEO of Full Circle, says the company’s Model Office service is the ideal test bed for companies new to South Africa. “We know South Africa offers superior customer service with a sustainable..

Tuesday 26th of April 2011

Known largely for its exotic jungle safaris, South Africa now eyes to be the back-office of world and in the process create thousands of jobs for its citizens. The country is wooing BPO players with incentives, which includes cash per jobs created on its soil and putting in place an enabling environm ent for outsourcing work.  “The country already has close to 10,000 BPO jobs and the government has enjoined upon itself to create an additional 30,000 jobs over the next five years,&rdq..

Tuesday 19th of April 2011

Rudolph Muller The 5.12Tbps West Africa Cable System (WACS) landed in Yzerfontein on the West Coast The newly constructed West Africa Cable System (WACS) has landed at Yzerfontein on the West Coast of South Africa today. Deployment of WACS, done by Alcatel-Lucent Submarine Networks, began in 2009 and the company recently announced that the design capacity of the cable has been increased from 3.84 terrabits per second (Tbps) to 5.12Tbps. With commercial services expected by 2011, the 5.12Tbps..

Monday 31st of January 2011

Recently, it was snatched and gifted to the Philippines. But, what will we see next? Emerging business process outsourcing (BPO) destinations like Eastern Europe, Latin America, South Africa, Czech Republic, Egypt and China are facing internal challenges to be a part of the outsourcing race. Amongst these, huge potential is seen in South Africa (SA) and Europe. Many Indian BPO providers like Aegis, Spanco, Genpact, Mahindra Satyam are now expanding their footprints in South Africa to cater to th..

Wednesday 19th of January 2011

New grants to entice foreign companies into SA’s business process outsourcing (BPO) sector are already starting to pay off as new investments are being attracted into the sector. The Department of Trade and Industry’s (DTI’s) new scheme came into effect this month. It replaces a previous system under which companies could claim for training and infrastructure. Government’s new incentives will reduce the cost of BPO operations in SA by up to 20%, as investors will be pai..

Monday 17th of January 2011

Programme to run for five years and expected to make South Africa more competitive from global cost perspective As part of a continued effort to strengthen South Africa’s presence within the multi-billion dollar BPO & O (Business Process Outsourcing & Offshoring) Industry, the DTI (Department of Trade and Industry) has announced a new set of incentives aimed at attracting foreign investment. The new programme will reduce the cost of BPO operations in South Africa by up to 20%, pa..

Friday 17th of December 2010

South Africa is in a position to create 30,000 new jobs in the Business Process Outsourcing sector, including 20,000 in UK-based voice jobs in the next five years, according to a report released by Everest Research Institute. Business Process enabling South Africa (BPeSA), in conjunction with the Business Trust and the Department of Trade & Industry (DTI) has announced a plan to create 30,000 new jobs over the next five years. The jobs will be created through growing the BPO and off sh..

Keywords: Business Process Outsourcing, Model Office