Telco Expense Tracking:
Keep tabs on your Telco invoices and detail billing. Rental, Infrastructure and Consumption detail reporting and deviation investigations. Comprehensive Reporting is provided in Word, PDF or Crystal Reports. A TEM Portal is available to view your data on the Web and download extracts to Excel.
A complete database of all your business numbers (suppliers, customers, partners, branches, company mobile, general business, etc) is maintained and marked so Unknown versus Known expenses can be tracked.
Least Cost Routing:
Least Cost Routing opportunities are identified based on call volumes per branch and inter-branch volumes. In cases of high volumes Private Virtual Networks (PVN) Business Cases are evaluated against your data. Are you sure your PBX's are programmed correctly to ensure savings? Are your PBX equipment safeguarded against toll-fraud?
Mobile Handset Expense Tracking:
Private Call Cost Recovery:
Get a list of staff home/private numbers (in compliance with privacy policies and legislation). Recover costs for private usage from staff. Did you know that on average 70% of call consumption is unknown initially and in most cases more than half of unknown consumption is private use?
Auditing and Reconciliation:
We verify your bills against detail call records. We ensure that what is billed for exists and is in operation. Detail and forensic investigations are conducted to analyse incidents and provide business cases.
Cost Savings Opportunities:
Many Opportunities exists:
Cancel unused lines
Remove unwanted items from bills
Audit assets against reality
Least cost and smart routing
Erlang capacity analysis and rationalise available channels
Minimise Teleconferencing costs
Identify push technology (like SMS) versus expensive calls for one-way communication
Implement Telephone Policy
Communication Asset Library:
Compile and maintain an accurate inventory of all Communication Assets in a Communication Asset Library (CAL). This can include: handsets, mobile devices, PBX equipment, PBX firmware, call centre equipment, rental agreements, lines, golden numbers, virtual pins, mobile contracts, licence agreements, service level / quality of service reports.
We police your Telco and Equipment vendors for excessive billing, administrative errors and overcapacity. We put a stop the wastage!