Our Technolgoy Management Lifecycle revolves around a 5 stage approach that ensures strategic alignment between your IT function and the rest of your business.
1. Strategic IT Planning
Through discussion with your key decision-makers we gain an understanding of your technology needs. This allows us to provide guidance on how to achieve maximum return on your technology investment.
2. Design and Implementation
Having gained insight into your business strategy and its technology requirements, we can design and implement the right systems for your needs.
3. Proactive Maintenance
By proactively managing infrastructure, we achieve optimal performance and reliability. Also, by performing all these important maintenance tasks after hours, we ensure that your business can achieve maximum productivity.
4. Real-time Monitoring, Analysis and Feedback
Our sophisticated monitoring and management systems allow us to constantly monitor your systems in real-time. This allows us to respond rapidly to any issues that may arise; many times this rapid reaction enables us to avoid more serious problems from occurring.
5. Performance Reporting
Our advanced reporting systems allow us to analyse the performance of your systems, as well as our own service levels. These reports are provided to you on a regular basis, giving you critical insight into the health of your network.
The “Outer Circle” – Professional Support
Throughout the entire process, our technical staff are on hand to provide friendly, efficient support to your staff.