Network Management | Managed Services

By: Cyberlogic  11-11-2011
Keywords: Model Agency, Office Management, It Manager

  • "I truly appreciate the speedy response in getting my office up and running again – thank you very much."

    - Stephen Wimborne
    Regional Manager
    Indgro Outourcing (PTY) LTD.

  • "Thanks for always being there, you're the most reliable people ever. I could not manage without you!"

    - Rita Effune, IT Manager
    HHO Africa Infrastructure Engineers

  • "I have never seen things working so smoothly! We are not used to this level of support!"

    - Christiaan Sharp, Executive
    Lipco Group (PTY) Ltd.

  • "It’s not often we can say this of a service provider but you guys have been outstanding!"

    - Guillaumé Marais, CEO
    Indgro Holdings (PTY) Ltd.

  • "It's always a pleasure doing business with CyberLogic - you make us feel like we are number one!"

    - Muriel Erens, Office Management Coordinator
    LIPCO Group (PTY) LTD.

  • "CyberLogic's managed services are better than the invention of the lightbulb!"

    - Jan Hitge, IT Manager
    Indgro Outsourcing (PTY) Ltd.

  • "Thanks for your great service and assistance so far - it's been faultless!"

    - Justin Miccoli, CEO
    3D Model Agency

  • “Thank you for the excellent service we get from your team."

    - Guillaumé Marais, CEO
    Indgro Holdings (PTY) Ltd.

  • Keywords: It Manager, Management Coordinator, Model Agency, Office Management

    Other products and services from Cyberlogic



    There is no win-win scenario when it comes to break-fix IT support because, in order for you to get the best service and support out of a break-fix service provider, they would have to put your interests above their own. What differentiates Managed Services from traditional IT support is that the responsibility – and risk associated with – managing your IT systems shifts to the Managed Services Provider.


    IT Outsourcing | Outsourcing Models

    However, many times this requires deeper skills than the in-house staff possess and as a result an external consultant is called in, at hourly rates. Financial risk lies with the customer.In the event of a system failure, the in-house technician is responsible for recovering it. Staff training, skills redundancy, etc. is the responsibility of the customer. Time-based billing results in highly unpredictable IT support costs.



    Our Technolgoy Management Lifecycle revolves around a 5 stage approach that ensures strategic alignment between your IT function and the rest of your business. Our advanced reporting systems allow us to analyse the performance of your systems, as well as our own service levels. Throughout the entire process, our technical staff are on hand to provide friendly, efficient support to your staff.