Customer Care and Support Programmes

By: Copperline Training and Support Services  06-15-2011
Keywords: customer relations, receptionist training

We offer the following training courses:

Professional Front-Line Communication

The Professional Personal Assistant
Call Centre Communication Skills
Caring Customer Relations

Keywords: customer relations, receptionist training

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06-15-2011

Specialised Programmes

We are able to customise all our on-site training programmes. We also design programmes other than those listed, to meet specific client needs.


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Sales Programmes

Increasing success in sales-oriented functions by enhancing relationship-building ability and persuasive communication techniques, and improving work processes. We are able to customise all our on-site training programmes. We also design programmes other than those listed, to meet specific client needs.


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Leadership Programmes

Equipping leaders with skills to manage, motivate, lead and direct teams, and solve problems typical when job emphasis shifts from operational to management. We are able to customise all our on-site training programmes. We also design programmes other than those listed, to meet specific client needs.


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Communication Skills Programmes

Enhancing communication skills by developing self-confidence and providing techniques for more appropriate inter-personal communication. Varied approaches to conflict-handling and problem-solving are practiced to build win-win work relationships. We are able to customise all our on-site training programmes. We also design programmes other than those listed, to meet specific client needs.