Management Skills

Management Skills from Contract SA

By: Contract SA  07-04-2012
Keywords: Conflict Management, Human Resource Development, Organisational Development

To be successful in today's organisations requires managers and other employees to build a range of practical skills that they don't learn at University or anywhere else.

With a huge amount of responsibilities, expectations and tasks people need to organise themselves and others and communicate effectively without letting their own development slide down the agenda. We offer training in:

  • Setting you up to win: Communication, Conflict Management and Customer Service
  • Being great with groups: Presentation and Facilitation skills
  • Smooth sailing in rough waters: Time and Project management
  • Navigating from your core: Personal Development in different 'worlds'

There is a well-known quote “if you do not know where you’re going, you will end up somewhere else”. We apply this principle and offer our seminar participants the opportunity to learn to manage themselves and projects more effectively and successfully, developing and enhancing their management skills.

Setting you up to win

Communication skills: Creating conscious and effective communication

The way we communicate shapes our relationships and influences how others perceive us and relate to us. In this workshop, we raise awareness of an individual‘s communication patterns and get them to reflect upon their own behaviour in daily work life. We use practical exercises and work based scenarios in order to practise what has been learned. Improving communication has also had big paybacks for private lives as well, as well as  increasing people’s overall confidence levels.

Customer service: Create a professional client care platform for your company

Customer service is at the core of every business. ‘Customers’ might be superiors, colleagues, suppliers, business stakeholders as well as clients. In our customer service workshops, we start by raising awareness that customer service does not end when the client’s door closes. We focus on helping participants to find professional ways of dealing with different customers, how to engagewith them, empathise with their issues and needs, and most of all to take personal responsibility for dealing with them. Great Customer service is about leaving others with a sense of ‘having had an amazing experience’, regardless of their specific needs. This requires emotional and professional skill, but most importantly, the desire and attitude to really want to make a difference.         

Keywords: Conflict Management, Human Resource Development, Organisational Development

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