Computer Support, it support, Technical Support
Provide technical support from our office helpdesk.
Remote support is a secure service that allows a technician to assist an end-user in solving computer problems via the Internet, either by showing what steps to take via screen sharing, or with permission, taking control of the desktop and performing a task remotely.
Technicians can see for themselves exactly what the customer’s system is doing, and can make adjustments as necessary while conversing (via phone or remote chat) with the customer about the problem they are working to resolve. If files need to be updated, or configurations adjusted, the support technician can take the necessary steps quickly and efficiently. Regardless of the physical distance, whether it is across the street or on the other side of the world.
For you, the client, a remote support contract means improved service and support in a variety of ways. The most obvious of these are response time and monetary savings, since it allows us to help you with many different types of problems without the cost and delay of travel time.
For the same reason, remote support allows us to take care of many software-related problems promptly, rather than the typically greater delays that come with an onsite visit.
Likewise, many of your problems can be resolved in the timeliest fashion, meaning that you’ll experience less down-time, improving both your user experience and work- flow.
, it support
, Network Support
, Technical Support