Cloud Helpdesk

Cloud Helpdesk from Acnode Group

By: Acnode Group  10-20-2015
Keywords: Computer Support, IT Solutions, it support

The key to technology helping a company is keeping IT functions available and operational for use as much as possible. It is not possible to have 100% operational up time, so what is the best way to handle the times when they are not working? One very valuable solution is a Help Desk. A Help Desk is a resource designed for IT users to contact when they are having problems with their IT services. Help Desks institute a multi-tiered trouble shooting approach by having personnel with extensive technical knowledge available. Our best practices Help Desk includes: • Single point of contact (SPOC) for IT interruptions • Computer or Software consultations • Tracking capabilities of all incoming problems • Problem escalation procedures • Problem resolution Users have the ability to log help-desk requests by any one of the following means: 1. Logging it directly on our help-desk through a Web interface 2. By sending us and e-mail 3. By calling our office Our custom written help-desk software ensures that all calls are logged, assigned and tracked from when the issue is reported, until it is resolved. We can generate reports on activity from the help-desk for presentation to management.

Keywords: Computer Support, IT Solutions, it support, Network Support, Technical Support

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