The Sterner Automation field service specialists are available 24/7 ready to install, commission, or troubleshoot systems in the field. We have a dedicated on-call system ensuring a primary and or an alternate contact. We like to keep a close working relationship with our customers through ongoing communication to ensure we meet our customers’ current and future operational requirements.
Service Repairs and Calibrations
Sterner Automation products such as the Sterner Interface Box (*SIB) and the Sterner Portable Diagnostic Tester (*PDT) can be returned to our service department for repairs, preventative maintenance, and/or annual calibration. Return authorization (RA) forms* are available online.
Installation and Commissioning
Installation and commissioning is geared towards verifying the system design and checking that the equipment is properly installed and wired. Sterner Automation technicians will review the installation and set-up of the tooling and wiring of the supplied system and supervise the start-up process.