All goods purchased from Soundz.co.za are sourced directly from the appointed South African agents and carry the manufacturers guarantee. This is usually a 1 year guarantee unless otherwise stated on the product information page.
Soundz.co.za does not sell any "grey" imported products.
However this guarantee is limited to latent factory defects and does not cover items subject to wear and tear. Items such as, faders, crossfaders, knobs, styli, belts, speakers, bulbs, etc. are NOT covered by the guarantee. These items can usually be replaced at minimal cost and sometimes in the case of things like styli, bulbs and crossfaders are user replaceable.
Once the form has been completed Soundz.co.za will make arrangments to have the faulty item collected from you and returned to the relevent agent for repair. Once the item has been repaired it will be returned to you. This process ussualy takes around 10 working days. However in certain cases (such as due to the availability of spares) the repair period may be longer.