RV bookstore - the world's largest online RV bookstore - help

By: Rvbookstore  11-11-2011
Keywords: Shipping, Bookstore, Priority Mail

Credit cards
We accept Visa, Mastercard, Discover and American Express cards, in most cases both credit and debit cards. When you receive your monthly statement, the charges from your purchase will be identified as from RVbookstore.com.

Gift orders
If you choose the "Gift" option when placing your order, the recipient's packing slip will only include a list of the package's contents, but not the prices.

will be shipped the same day or the next business day. We do not ship on Sunday. Orders received after noon Saturday may not ship until Monday.

will be shipped when we receive payment. This includes eBooks.

If payment is not received at the end of the 30 days, we cannot guarantee that the product(s) ordered will still be available.

Magazine subscriptions
Subscriptions to magazines placed through RV Bookstore generally begin one to three months after we receive the payment for your order. Monthly magazines generally start the fastest. Quarterlies may not start for a few months. We only accept magazines to addresses with U.S. Zip Codes.

International orders
Our RV Bookstore shopping cart will automatically calculate the postage to virtually any country in the world.

Our newsletter about RV travel

How to contact us
The best way to reach us is by email at salesrv2-at-rvbookstore-dot-com

We'll do our best to get back to you promptly. However, if we receive your request on a weekend, holiday or late afternoon of our business day we may not be able to respond to you until the next business day.

You may also telephone our offices Monday thru Friday, 10-3 Pacific Time at 425-744-0415 or 800-274-9378. Please have your order number ready when you call to help us serve you faster.

Order not received?

If you chose to have your order shipped by Media Mail (a special, low rate for books, videos and DVDs) it may take as long as two to three weeks for your order to arrive. Some books do not qualify for Media Mail, but can be shipped as low-cost Bound Printed Matter, which arrives in about the same time as Media Mail. Generally, orders to the West coast arrive faster, those to the East coast a bit longer (we ship from Seattle). Most Media Mail and Bound Printed Matter orders, however, will arrive within 5-14 days. Orders shipped by First Class Mail and Priority Mail will usually arrive in 2-5 days, and perhaps a bit longer during the holiday season.

Shipping is free on orders over $49 within the United States via Media Mail. Free shipping does not apply to APO and FBO addresses.

Our shipping goal, which we achieve more than 95% of all Monday through Saturday orders, is to ship the order within 4-24 hours of when a customer places it. Orders received Monday through Friday by 3 p.m. almost always ship same day.

Returns
If you are not satisfied with your product or it is damaged, please return it for a refund or replacement (less shipping and handling fees) within 30 days of delivery to RV Bookstore, 170 West Dayton St., Suite 103, Edmonds, WA 98020. If you receive a defective product, please call us immediately and we will rush out a replacement (along with our apologies!)

The information in this article was current at 08 Nov 2011

Keywords: Bookstore, Bound Printed Matter, Priority Mail, Shipping,

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11-11-2011

RV bookstore - the world's largest online RV bookstore - shipping info

If you chose to have your order shipped by Media Mail (a special, low rate for books, videos and DVDs) it may take as long as two to three weeks for your order to arrive. Some books do not qualify for Media Mail, but can be shipped as low-cost Bound Printed Matter, which can take up to four days longer than Media Mail.