Placing your orders online with Red Pepper Books - A How-to Guide
We have 4 different search options, so please choose the one that suits your requirements:
The easiest way to search is by using the search bar that appears at the top of every page on our web site. Search either by *Title *ISBN *Author or *Keyword and hit the “Go” button.
Simple Search – Clicking on this option allows you to search using multiple fields, e.g. title and author.
Multiple ISBN Search – Clicking on this option allows you to search by ISBN. Enter as many ISBNs as you like, one below the other, and hit the “Go” button.
Power Search – Clicking on this option allows you to refine your search by subject, year of publication, readership and much, much more.
If for some reason you are unable to find the book you are looking for, please let us know and we will hunt the book down for you in “offline” mode. Just because a title might not be listed on our web site, it doesn’t mean that it doesn’t exist! A note of caution here though: Our web site does not tolerate bad spelling, so please check that you have spelt each word correctly before you contact us.
Please also remember that we only stock a limited number of books, so it is important that you check the delivery time next to each title to determine whether you are able to wait the stipulated time for your book while you make photostats of your best friend’s copy, or borrow a copy from your local library – we think the latter is the safer option.
If you would like an official quotation for the books you are interested in, simply add them to your shopping cart and select the “Print a quotation on a Red Pepper Letterhead” option (it is a long orange button that appears at the bottom of your Shopping Cart page) before proceeding through the checkout process. Please ensure that you have Popups enabled from our web site, as the quote will open in a separate window as a popup.
Once you have found the book you are looking for and you would like to place an order for this book, type in the number of copies that you would like to order in the block below the price of the book, and then click on the “Add to Basket” button.
The book is then added to your ”virtual” shopping basket.
*Please note that we do not keep stock of every book listed on our web site. Please check the delivery time alongside each book before placing your order with us. Books that we have to import generally take between 3-5 weeks to reach our offices, and books published in South Africa generally reach our offices within 5-10 days. If a title is marked as “In Stock”, we have copies available for immediate despatch and these books will leave our offices within 24 hours once we have received your order*
You will then be taken to a page where you will enter our secure checkout process. This means that everything you enter from here on out will be encrypted and secure, and nobody else, not even the CIA, will be able to see what you’re typing.
You will then be taken to a page where you will be required to enter your shipping and billing address. Please rest assured that we don’t actually put your parcels on a ship, it is just an Americanism for “delivery”. In other words, in the spaces provided to the left of the page, enter your delivery address, which would either be your PO Box address or your street address.
On the right hand side you would need to enter your billing address. The billing address is the address of the person who is responsible for paying for the books (which would usually be you). Your shipping and billing address would only be different if you were, for example, sending a book on the repair of false teeth to your great grandmother in Wales. In this case, your great grandmother’s address would be entered into the Shipping Address column, and your own address would be the Billing Address. If your Shipping and Billing address is the same, simply tick the box which says “Bill to same address”.
You will then be directed to a page which will ask you to choose your shipping and payment methods.
*Unless you have a pre-approved account with Red Pepper Books (in other words you have undergone a series of stringent financial checks with our Finance Department, you work in or run a corporate, academic or government library and are purchasing on behalf of the library, have a large annual book purchasing budget and you have been given the green light by our Finance Department to buy from us using purchase order numbers), please DO NOT select the “Purchase Order” option. Pre-approved customers will know who they are!
If your order totals more than R375 and you live or work in South Africa, regular postage to your street address or PO Box is free of charge and you may select the “Free Postage” option. This option will not appear if your order totals less than R375. In this case you would need to select either the “Post to PO Box, Private Bag or Street Address” option where postage will cost you R32 per book, or the “Overnight Counter to Counter to your Closest Post Office” option, where postage will cost you R125 per book.
If you live outside of South Africa’s borders, you will only see the “International airmail” option.
You also have the option of collecting your order from our offices in Ruimsig, Roodepoort (which is in Gauteng, South Africa). We're open from 8am until 4pm, Monday through Friday. Please let us know if you're coming through and we'll make sure that we e-mail or fax directions to you so that you don't get lost!
If you have been the lucky recipient of a Red Pepper Virtual Gift Voucher, enter the promotional code in the space provided and tick on the arrow alongside the code.
You would then move over to the right hand side of the page and enter your payment method. You can either pay by credit card, purchase order (again, only if you are a pre-approved customer), telephone (call us with your credit card details), or EFT/ Direct Deposit (Our banking details are provided on the page). Unfortunately we do not accept payment by COD. All payments must be made before we can supply your books to you!
You will finally have landed on the very last page. Here you will be asked to agree to the terms and conditions of our site (please read them), type in any special instructions (such as “My great grandmother has her afternoon nap between 1pm and 3pm, so please don’t call her about her order during this time”), and check that everything you have entered is correct.