Services

By: Radwin  11-11-2011

Customer Services

RADWIN Customer Support offers high quality technical support services that are managed by a professional team with years of experience in the telecommunications and wireless arena. RADWIN provides a wide range of support services that include analysis and planning, support during all stages of deployment, network maintenance, 24/7 support, training seminars and more.

RADWIN support is dedicated to helping its partners effectively manage and maintain customer operations in order to provide best-of-breed services at all times.

WINcare

WINcare Global Services Program offers a modular array of SLA packages to best address the needs of the RADWIN customers.

WINcare for True Peace of Mind

WINcare provides “follow the sun” services across 3 regional support centers, covering APAC, Americas and EMEA as well as central 24 X 7 Call-Center services.

8 Reasons to Choose WINcare:

  • S.O.S Replacement - Replacement of faulty units within a 48 hour period
  • Case Management - Obtain full access to RADWIN’s CMS to open and track cases
  • Become a V.I.P Customer - WINcare awards you priority handling 24 X 7
  • Access to RADWIN's Knowledge Base and Updates - Access to published documentation, troubleshooting guidance and software updates
  • Network Availability - WINcare ensures network availability and optimizes network performance
  • Planner Tool - Receive RADWIN's Planner Tool in order to design & analyze your RF network with integrated analysis tools
  • True Peace Of Mind - With WINcare, we will monitor the stability of your network

WINcare – Services Packages

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