RADWIN Customer Support offers high quality technical support services that are managed by a professional team with years of experience in the telecommunications and wireless arena. RADWIN provides a wide range of support services that include analysis and planning, support during all stages of deployment, network maintenance, 24/7 support, training seminars and more.
RADWIN support is dedicated to helping its partners effectively manage and maintain customer operations in order to provide best-of-breed services at all times.
WINcare Global Services Program offers a modular array of SLA packages to best address the needs of the RADWIN customers. WINcare for True Peace of Mind
WINcare provides “follow the sun” services across 3 regional support centers, covering APAC, Americas and EMEA as well as central 24 X 7 Call-Center services.
8 Reasons to Choose WINcare:
- S.O.S Replacement - Replacement of faulty units within a 48 hour period
- Case Management - Obtain full access to RADWIN’s CMS to open and track cases
- Become a V.I.P Customer - WINcare awards you priority handling 24 X 7
- Access to RADWIN's Knowledge Base and Updates - Access to published documentation, troubleshooting guidance and software updates
- Network Availability - WINcare ensures network availability and optimizes network performance
- Planner Tool - Receive RADWIN's Planner Tool in order to design & analyze your RF network with integrated analysis tools
- True Peace Of Mind - With WINcare, we will monitor the stability of your network
WINcare – Services Packages