Maintenance Services

By: Psds  11-11-2011

The priority of IT organizations is clear: support your users, who in turn can support your business and its customers.  Success in accomplishing this depends on many things: staff skill and availability, the number of daily fires you fight, the amount of vendors you manage and the rate of growth in your organization to name a few.  Planning for the future is too often put on hold.


discuss your needs and we will help design a support solution for them and your budget.

Choose a program to meet your business requirements:

- On-Site System Maintenance in the Pacific Northwest

- Remote Site "Duplicate Systems" support

- Remote Site "Hot Spares" support

- Per Call support on an "As Needed" basis anywhere in the United States

- Installation Service On-Site

- In Shop/Depot Repair

- Custom support plans

On-Site System Maintenance

PSDS provides AlphaServer, VAX, HP Proliant and StorageWorks hardware support and on-site system maintenance for businesses in the Pacific Northwest.  When you experience downtime, the number one priority is to get up and running again as quickly as possible with the least amount of interruption to your business.  As a PSDS customer you can choose the level of support required by your business model to support continuity and the high availability of the systems on your network.  The end result is to maintain calm users and restore order getting back to business as usual.

Support Options:


- Mon-Fri 8am-5pm, 8 hour or "Next Business Day" incident response


-  Mon-Fri 8am-5pm, 2 or 4 hour incident response


- Additional hours or weekends as specified up to 7x24, within a 2 or 4 hour incident response

All Inclusive Protection

- System coverage beyond the normal system wear and tear

Remote Site "Duplicate Systems" Support

PSDS will provide you a COMPLETE DUPLICATE system to be kept on-site for fail over maintenance support.

Remote Site "Hot Spares" Support

Remote site "Hot Spares" is a technique of setting up live systems in our service center which can be utilized in the following ways to the benefit of our customers:

- Test new systems first to eliminate DOA

- Training tools for self maintenance by customer

- Staging and testing of system requirements before on-site installation

Per Call Support

PSDS will provide on-site service on a per incident basis at a rate of $195.00 per hour plus travel time and expenses. 

for more details.

Installation Service On-Site

PSDS will install, configure and test systems and add-ons for proper operation anywhere in the United States. 

for specific details.

In Shop/Depot Repair

PSDS will service/repair equipment at a reduced rate of $160.00 per hour for items sent or brought into our shop.

Custom Support Plans

PSDS will provide you a custom tailored service solution if your needs are not met with the services listed above.

The information in this article was current at 08 Nov 2011