Pink Elephant is the world's leading organization for ITIL and IT Service Management consulting, education and conferences - Consulting

By: Pink Elephant  11-11-2011
Keywords: Project Management, Strategic planning, IT Management

Consultants at Pink Elephant are "Pink Experts". What makes a Pink Expert? 

  • Demonstrate superior project management skills used to establish and implement our IT management best practices and processes within our clients' IT divisions
  • Demonstrated experience in IT process management practices using the ITIL framework
  • Demonstrated experience with large program implementations on a global scale using the ITIL framework
  • Exceptional oral and written communication skills – responsible for communicating with IT executives, producing value-added reports and conducting polished presentations
  • Contributes to Pink Elephant’s corporate philosophy of continually meeting and exceeding customer expectations
  • Five or more years of IT Service Management experience and a related post-secondary education

Using the ITIL best practice approach to IT Service Management as a springboard, Pink Elephant provides end-to-end consulting services, borrowing from many quality frameworks, including ITIL, COBIT, Six Sigma and the Baldrige quality model. From assessment to strategic planning to implementation and beyond, our experienced consultants – Pink EXPERTS – work hand-in-hand with you every step of the way. 

PROCESS CONSULTINGWorking with established design teams, Pink Elephant consultants support the design and documentation of the processes that are part of an ITSM initiative.
PROJECT CONSULTINGPink Elephant project consultants can engage at any phase of the ITSM project lifecycle. Our consultants provide guidance, leadership and subject matter expertise to support process projects and process managers of ITSM initiatives.
STRATEGIC CONSULTINGPink Elephant supports the strategic approach focus of client projects through the dedication of a senior IT Management Consultants to a strategic role. This role supports senior level managers and program office leadership during all phases of an ITSM initiative – from visioning through to the successful conclusion of the ITSM program.

We offer a flexible approach to ITSM implementation. Choose Pink EXPERTS to effectively guide your ITSM initiative; if you choose to drive your own initiative, PinkONLINE is the only all-in-one, online implementation toolkit you’ll ever need. 

Which Organizations Have Already Benefited From Pink Elephant's Consulting Services ? 

Pink Elephant is proud to claim over 80 of the Fortune 100 companies as customers, an achievement which highlights Pink’s leadership position in the industry. The following case studies describe ITSM implementation successes that speak to Pink’s experience in providing consulting services to support ITIL-based implementation programs. 

Example Case #1 - Global Banking Organization 

This financial services organization is one of Canada’s premier financial institutions, with IT staff located in several world centers. They enlisted Pink Elephant to work with them to improve the quality of their IT services and to maintain their productivity at ‘top-tiered’ levels. Their own analysis showed several areas where they felt improvement was necessary and, it was decided that an ITIL-based approach to process integration would provide the required benefits. 

Pink Elephant consultants worked closely with IT staff to ensure that there was ‘buy-in’ at all levels and a series of training and information workshops were conducted throughout the implementation. Management was kept informed and, through regular updates, was able to see the progress towards their goal of a 30% productivity gain. 

Thanks to Pink Elephant’s engagement model, management within this organization were aware of and supportive towards the efforts being made. They were able to clearly see the ROI and the benefits of process integration, accountability, Key Performance Indicators and, as a result, they were able to share the vision and contributed to the overall success of the project. Pink Elephant provided ongoing Process Consultants, and Strategic Advisors and ITIL education to this customer as they moved forward with other ITIL process improvement initiatives. This project was ongoing for over five (5) years and is now focused on continuous improvement. 

Example Case #2 - Large US Insurance Organization 

Seeking to enhance the capabilities of their IT department as well as improve quality and improve the visibility of IT value delivery, this organization decided on an ITIL-based service management model and enlisted Pink Elephant to provide the necessary consulting services. 

Maturity assessments of the processes in place at this organization were conducted and a detailed project plan was developed as a result of their findings. Pink Elephant consultants worked closely with IT staff to document policies, roles and responsibilities. They helped IT to determine the appropriate tools that would satisfy management’s information requirements. 

Following selection of the tools and management reports, the Pink Elephant project team worked to build the implementation plan and subsequent roll out. Pink Elephant continued to provide ongoing Strategic Advisory consultancy services and ITIL education to this organization as they moved forward with other ITIL process improvement initiatives. 

Keywords: IT Management, It Service Management, Project Management, Service Management, Strategic planning