One Call Concepts / Services / Prism Software

By: One Call Concepts  11-11-2011
Keywords: Customer Service, Call Center


PRISM is a unique product in a unique industry.

Member utility companies are given absolute control to create their notification databases. Using any common paper map, they draw the boundaries of their service area. The resulting "polygon" is then digitized and installed as a database "layer" in the call center's computer.

When processing a locate request, call center staff access a digital base map to identify the excavation site. PRISM automatically identifies and creates a “locate” polygon or a customer service representative uses a mouse to draw a unique polygon on the base map around the site. PRISM then performs an immediate comparison between the notification databases and the excavation polygon. The completed ticket is prepared for transmission and delivered automatically to only the affected member companies.

PRISM has a documented history of saving hundreds of millions of dollars for our utility customers.

Keywords: Call Center, Customer Service

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