IT project management,IT business processes,ITIL,Durban,South Africa
IT Management, Mentoring Program, Management Mentoring
IT career progression is one of the hardest challenges in
business. If you put someone who is technically gifted but
with no business skills in charge you’ll have problems.
Similarly if you put someone with business skills but no
technical knowledge in charge, they will struggle to gain
the respect of their staff and you’ll have problems.
At Occam Consulting, we recognise this challenge and have
assisted companies to mentor their staff so that they become
the right people. Our IT Management mentoring program
includes all of the skills required to effectively run an IT
department including:Psychology – How to get the best out of IT staff by
recognising how to motivate and manage them on an individual
level.People Management – How to recruit, assess
performance, set goals and develop career plans for your
team. An important aspect of this is learning how to
delegate effectively. Marketing – How to market IT to the rest of business
as an enabler rather than a necessary evil and how to
encourage and obtain feedback from the rest of the business.Finance – How to manage the financial aspects of
running an IT department such as setting budgets,
cost/benefit analysis and projections.Reporting/Communication – How to package and present
your ideas at Board level to obtain buy-in. How to
communicate with staff and customers (users) effectively.
Business Processes – How to recommend and implement
systems that support the strategic goals and processes of
This is the foundation of a good IT system. If your
infrastructure isn’t planned and managed correctly, your
systems cannot function at optimal levels and your staff and
customers will become frustrated. At Occam Consulting, we
can provide the tools and knowledge to identify issues and
propose practical and cost effective ways to ensure that
your infrastructure is supporting your business goals. We
will put policies and procedures in place to govern how your
company information is accessed, protected, stored and
archived. We produce manuals and run workshops so that every
employee understands these policies.If you are starting out or moving to new premises, this is
the perfect opportunity to review your ICT infrastructure
and make sure that it meets your current and future business
A new system is implemented to great fanfare but fails to
deliver on its promises. The IT Manager is threatening to
resign and the staff are on the verge of mutiny. Why?If a new system was the answer, what was the question?This is our starting point for discovering why a solution
didn’t live up to the promises on the box. There can be many
reasons but it is guaranteed that the answer will be found
within one of the pillars of good IT management ie: people,
infrastructure or processes. • Were all of the right questions asked at the start of the
• Does the system answer all of those questions?
• Does the infrastructure support the system?
• Do the people support the system?
• Does the system support the people?
• Was the system implemented in a controlled and phased way
to minimise adverse impact?
• Were the people who would be directly affected canvassed
for their opinion and input?
• Was there a comprehensive change management process put in
• Has the relationship between the business and the vendor
• Has there been adequate training?
• Is there adequate support?By tracing every aspect of the project, Occam Consulting
will find the reasons why an IT project failed and put steps
in place to recover the situation, change negative
perceptions and get the project on track for a successful
re-launch.In addition to getting IT projects back on track, we also
assist in the selection and implementation of new systems to
ensure that every aspect of the project runs smoothly.
The steps required for a company to get from point A to
point B, or business processes will dictate any IT solution.
In many companies, these processes are well understood but
are not documented in any manual or company handbook. Staff
just know what they need to do. Selecting or designing a new
solution for a particular area of the business requires that
every business process (even the obvious ones) needs to be
documented and either measured against an existing software
solution or provided to a software developer to create a
custom solution. And because businesses consist of interdependent
departments, any proposed changes to a system need to be
evaluated against other systems and processes before the
contract is signed or the first line of code is written.Occam Consulting can assist in documenting processes and
evaluating software solutions based on business
requirements. Using our experience, we will assist the
company to make the best decision for their business;• What business benefits are required?
• Is there an existing solution that delivers all of the
• Will the business accept a solution that delivers most but
not all of the benefits?
• Is there scope for customisation to achieve a 100% fit?
• Will a custom solution deliver benefits that justify
additional time and costs?
• If a change to process is required, what is the impact of
that change, does it benefit the business AND will the
business support that change?
Occam’s Razor - Is the meta-theoretical principle that
"entities must not be multiplied beyond necessity" (entia
non sunt multiplicanda praeter necessitatem) and the
conclusion that the simplest solution is usually the correct one. |
, Management Mentoring
, Mentoring Program