Diamond Plus Service Best Support Helpdesk, Training, Webinars Client Services
NORTHWIND is committed to our clients’ success and helping them achieve their guest service, operational and revenue goals. To keep your Maestro solution running perfectly and your property staff optimally trained, NORTHWIND offers Diamond Plus Service, a unique service initiative that provides a comprehensive suite of services and tools designed to maximize operating efficiency and employee productivity.
Maestro Diamond Plus Service is now an integral part of the standard support agreement for every NORTHWIND client. Diamond Plus Service inclusive of Expert Maestro Customer Care & Unparalleled 24/7 Support has been expanded to include the following initiatives:
- On Demand Live 1-on-1 Refresher and Advanced Training
- Maestro for Beginners Education Program
- Self-Paced E-Learning Webcasts & Online Tutorials
- Live Training Webinars
- Self-Solve Online Knowledgebase
- Transition Assistance
- Professional Maestro Productivity Audit
- Version Upgrades and Enhancements
- 24/7 North-American Based Support
Expert Maestro Customer Care & 24/7 Support - NORTHWIND provides 7-day/24-hour support from its staff of hotel-trained professionals experienced with all Maestro systems. NORTHWIND's team is available by Live Web Chat, phone, fax and e-mail. NORTHWIND's Support Specialists respond to all support calls directly from their offices to ensure the most effective technical assistance is at your fingertips around the clock.
Free Web-based Transition Assistance Recently Trained Users - Diamond Plus Service entitles properties joining the Maestro family, three months of free pre-scheduled monthly training review sessions following installation to assist newly trained property staff in becoming proficient with their Maestro system.
Customized Live Online Training Classes - NORTHWIND provides free online training sessions via instructor lead, interactive web conference facilities. Customized Maestro training webinars are scheduled regularly, and offered monthly. Clients may register to see a schedule of webinars or request their own customized webinar training session. NORTHWIND can also provide customized online training for incoming new staff members at minimal cost.
E-Learning Self-Paced Online Tutorials - Northwind provides online training courses through pre-recorded training sessions that will allow properties to economically offer refresher training to staff members who would like a review of Maestro’s modules.
On-Demand Web-Based Training - NORTHWIND has recently expanded its Diamond Plus Service to include on-demand live online training for advanced and refresher education and is now deploying the new “Maestro for Beginners” online training program for new hires to address high turnover issues. This one-on-one training option will enable Maestro users anywhere in the world to become more productive as they receive live instruction on how to fully utilize Maestro’s advanced functionality.
Professional Maestro Productivity Audit Consulting Services - As part of its Diamond Plus Service NORTHWIND is making available expert consulting services to assist hotel operators in learning how to use their Maestro solutions more effectively to generate higher revenue, boost staff productivity, and mine their systems for the data to make more informed business decisions.