By: Nexes  11-11-2011

Organisations with multiple improvement cycles will probably also consider the following stakeholders

·         and other as defined by your organisation.

With the NEXES unique approach to the process approach are processes identified to meet the demand, outputs and requirements of the various stakeholders. The processes are mapped to determine the inputs, outputs, resources, functions, and interaction with other processes, associated risks, requirements and applicable process measurables to monitor process performance.

Processes are analysed to determine value creation processes as an example in key business processes, business processes, management processes, monitoring processes and support processes. This is especially useful for business managers to make the appropriate decisions within their businesses for growth, resource allocation, determination of support structures and setting of objectives and targets. The use of subject matter experts are recommended (if not available within your or our organisation) as they can contribute significantly in the analysis and development of the processes.

Your business has now the foundation and opportunity for sustainability and growth and you and your management team the understanding to use your organisations potential in making a beneficial difference.

Processes are reviewed for applicability to satisfy the international requirements (ISO requirements) and management system developed around your current structures and only if absolutely necessary during definition of your stakeholders processes will new processes be developed and deployed.

The management system is developed using the PDCA (plan, do, act, check) methodology as advocated in the ISO standards.

Plan: establish the objectives and processes necessary to deliver results in accordance with customer requirements and organisational policies.

Do:  implement these processes

Check: monitor and measure these processes and product against policies, objectives and requirements for the product and report the results.

Act:  take actions to continually improve process performance

It is mostly seen by most organisations and its management that a quality, health and safety or environmental management system should operate separately to the business management model, this is absolutely not true, in order to make the business sustainable, ensuring your ISO model is workable it must be integrated into your daily functions and structures of doing business.

The requirements and guidelines specified in the ISO standards makes good business sense and if properly understood and deployed can make a considerable contribution to your business growth and sustainability. Ultimately, what all businesses aim for in increasing the profit margin.

Organisations worldwide realise the benefits of implementing ISO models and seek certification to verify its effectiveness, in other industries certification to an ISO standard is also mandatory prior to business partnerships.

ISO survey results 2007 The ISO Survey of Certifications – 2007

NEXES understands this objective and have extensive experience and knowledge in integrating these systems that makes the system work for you.

We believe in sustainable development ensuring minimum support is required from NEXES after a management system has been developed and implemented. Our unique approach ensures current processes and principles are used during the design and development resulting in a workable management system within your current business structures.

Entire organisational processes or problematic processes can be redesigned to add value to your organisation or to achieve specific outputs and goals.

A major role player in any organisations performance is the performance of their suppliers, although it is mandatory in many business sectors that a supplier must be ISO certified in order to do business, is in many cases not enough to ensure the suppliers performance supports your business needs.

It is therefore very important to manage your suppliers, in addition to just monitor the performance of your supply base it may be necessary to ensure that the suppliers business principles and processes supports your organisational expectation. It is these expectations and specified practices that will allow your organisation to have the edge over your competition. It is almost as an extension of your own approach to your business processes.

In many cases organisations are only focused on legal compliance of their suppliers but loose sight of what is actually required to support the primary function of their business in making money and satisfying their stakeholders.

Legal compliance is almost an expectation as this should be governed by the country of operation and by validating their safety policy or having written confirmation of their commitment to comply to applicable regulations and legislation should be enough for you as a customer ensuring compliance yourself, except where legal compliance is key to your business performance. This will obviously depends on the applicable laws of your country of operation.

It will obviously be your duty in insisting that a supplier rectifies any condition that you are aware of that is in contravention of law and depending on the legislation possibly reporting this to the appropriate governing body.

Step 1

NEXES will analyse your business needs and with the support of our unique business process approach identify the key elements and requirements applicable to your suppliers that are essential tools to ensure their performance of their processes support your organisations expectations. Emphasis must be given to the requirements of your supplier’s product realisation processes as these are key processes in ensuring your expectations are met.

It is always advisable to split your suppliers into risk categories based on the risks they pose on financial, product or service quality, environmental, health and safety related issues. The approach and execution will be determined by these risks.

These requirements are then documented in a format that can be distributed to the supply chain and if required training provided to clarify the intent and processes of the requirements.

This process must be included in the purchasing process ensuring compliance to these specific requirements before placement of business.

Step 2

Suppliers are monitored based on the performance and performance indicators that might have been included in step 1. It is always advisable to introduce a benchmarking system for your suppliers in order for them to review their performance against their competition or industry.

When certain key elements or performance criteria’s is not met by the supply base, certain consequences to the supplier should be effective in the form of penalties, re-grading, hold new business etc.

Step 3

Scheduled evaluations or in the case of persistent underperformance of performance indicators must be held with suppliers, during these evaluation of compliance suppliers are assed to the requirements specified in step 1 that will result in a gap analysis, opportunities for improvement and recommendation for compliance.

A grading system should determine the level of compliance and the frequency of evaluations in order to be systematic and consistent with the approach.

The entire purchasing process are streamlined and cost savings can be realised if decisions made during the purchasing process are based on ongoing performance and performance trends of suppliers.

NEXES can provide complete solutions or assist your organisation in the design and development, installation and maintenance of these processes.

There are 2 types of audits performed by NEXES, organisational/ customer base specific audits may be performed if so required by the client.

1.    An audit to determine if an organisation meet the intent and minimum requirements of an ISO standard or a combination thereof. You will receive a professional audit, resulting in a gap analysis, identifying the severity of the gaps of your system with major, minor, OFI (opportunity for improvement) and various recommendations of how to close these gaps. The duration of the audit is determined on the size of the organisation.

2.    This audit is based on the unique process approach utilised by NEXES Business Solutions and Consultants, based on the stakeholders will your processes required to run your business be determined, processes mapped and analysed, requirements, its risks and severity of the risks identified and then an audit performed against the ISO standard elements applicable to individual processes resulting in a gap analysis, major, minor, OFI (opportunity for improvement) and various recommendations of how to close these gaps.

The duration of this audit will be determined by the size of an organisation and a visit by NEXES representative to determine the potential processes and complexity of the business structures and processes.