Monthly Service Level Agreements

By: Lindie-Q Business Management IT Solutions  10-23-2013
Keywords: support, Monthly Service Level Agreements

Monthly Service Level Agreements Silver Plan R99.00 per work Station Gold Plan R350.00 per Month Platinum Plan – ****Recommended for*** High Priority Onsite Assistance Lindie-Q will manage your entire IT infrastructure, from your PC and Server management to communicating on your behalf with third party service providers such as the following. Microsoft Windows Microsoft Business Server Microsoft Office Products Pastel Accounting ( Full Product Support) Pastel Payroll Anti Virus Software Updates and Removal Malware and Spyware and Viruses. Patches and Windows Updates Software Updates Repairs and Maintenance on all IT Equipment Network Administration and Maintenance (Monitor Drop Network Connections) Internet Connections and Email Hosting and Daily Maintenance to prevent Downtime. Monitor 24 hour Remotely to Prevent any errors from occurring. Site Visit Every Week. Unlimited Telephone Support Unlimited Remote Support Lindie-Q helps you keep your laptops, desktop PCs and workstations running reliably with our extensive knowledge of both user and technology issues relating to computer support, all from our helpdesk. IT Support On-site There will always be times when you need an engineer on-site to help with physical faults and day to day issues, That’s why we have included in this Service Plan a 8 Hour On-site Assistance plan when you need one of our business IT support engineers for on-site support for your business.(Gives you 2 hours per week onsite assistance) Server Monitoring & Alerting Maintaining your server(s) is an integral part of maintaining your business. Your servers are a core component of your IT infrastructure and their upkeep is essential for the smooth and effective running of your business. Lindie-Q measures are key to a stable computing environment and for this reason Pathways provide the facility to monitor and fine-tune your server(s) so as to proactively prevent failures caused by incorrect configuration. Software Support From server and desktop operating systems to Microsoft and non-Microsoft applications and more, software problems can be hard to diagnose and repair by yourself. Lindie-Q has a wide experience base to draw from, including support and configuration of specialist programs from many industries. Examples range from engineering disciplines, architectural disciplines, advertising, law, finance, manufacturing, construction etc. and include products such Pastel Accounting, Pastel Evolution, VIP Payroll, AutoCAD, Revit, 3DS Max, Adobe Products, Strand FEM, Edifice, 3CX, etc. Unlimited Remote and Telephone Support

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