Ricoh Nelspruit’s Technical Department aims to consistently deliver on their promises, their dedication to providing quality Parts and Consumables, at competitive prices, with superior service levels defines us as one of the industry leaders.
Our Technical Department’s continual improvement strategy has allowed us to develop business processes with the aim of exceeding our customers’ expectations and streamlining business for a better overall experience.
Our technicians are focused on maintaining total customer satisfaction. They are all experts in their field. When a Service Call comes in, it is reported to our Service Controller; she logs a call and sends out a technician. They all report to the Technical Manager, Chris Weideman.
Full Service Maintenance Agreement
Ricoh undertakes to maintain all contracted equipment in good working order and that the quality and the reliability of the equipment shall be maintained throughout the duration of the agreement period. Preventative maintenance calls are undertaken periodically to ensure consistent uptime.