By: Payne-Mackenzie Consulting: Customer Retention Strategists  09-19-2011
Keywords: customer satisfaction survey, Customer rentention

The CUSTOMER SERVICE QUALITY PERCEPTION PROCESS is an in-depth research process to assist you in achieving strategic business partner status with your customers. It is the best investment you can make in direct marketing. Your customers will be impressed that you have made this investment in asking for their opinion and incorporating them into your strategy. In addition, the positive feedback you receive becomes a powerful referral tool for promoting your goods or services to a wider Customer base. By using a carefully crafted research process conducted by a neutral facilitator, you will discover the truth about your relationship with your clients and be able to formulate the best customer satisfaction strategy.

Keywords: Customer rentention, customer satisfaction survey,

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