TouchStar Call Centre Software Products Are SIP-Enabled

By: Touchstar  11-11-2011
Keywords: VoIP, Call Centre, call centre software

   
   
 
 
VoIP Enabled
All TouchStar Call Centre Software products are SIP-enabled and have VoIP capability.
SIP (Session Internet Protocol) allows contact centres to increase levels of customer satisfaction through multi-channel contact including voice, audio, text, data or video and allows for greater flexibility, scalability and integration along with cost efficiencies. To facilitate this, we employ NMS next generation multimedia application boards with which provide the capability for contact centres to reap the benefits of VoIP connectivity beyond purely cost savings.
The advanced design capabilities of the NMS boards introduce a range of features such as Speech Recognition & Text to speech using MRCP standards, Voice XML to enhance IVR capabilities and 3G video. These high density boards also decrease platform cost by reducing the number of servers required, reduce energy consumption and decrease the possibility of platform failure. The use of VoIP as a strategy allows the management of multiple contact centres from a single console, allows agents to be sat in disparate locations all connected to the same server and of course enable home working.
We continue to support ISDN based customers via our Dialogic boards.
 
 
 
             

Keywords: Call Centre, call centre software, Text To Speech, VoIP

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