South Africa Call Centre Software - TouchStar for mobile phone sales

By: Touchstar  11-11-2011
Keywords: Call Centre, Call Monitoring, Predictive Dialler

TouchStar for Mobile Phone Sales
TouchStar for Mobile Phone Sales provides a call centre with all the requirements of this specific market niche. The solution is based around the TouchStar predictive dialler which eliminates answer machines, busy tones and no answers putting only live call through to your sales agents.
Selling mobile phones is an extremely competitive business but the TouchStar solution ensures that your business maximises each and every contact and your agents time – with robust reporting, recording and monitoring features which are a pre-requisite in obtaining contracts from many networks.
TouchStar for Mobile Phone Sales provides the following specific benefits and features:
Complete Management Information Suite
Remote Call Monitoring
You do not have to be physically sat in your call centre to monitor whether your agents are employing the correct sales techniques – you can monitor agents anywhere with a PC and internet connection. Not only can you listen to calls, your clients can too which ensures complete transparency for organisation.
Blended Inbound and Outbound Campaigns
TouchStar for Mobile Phone Sales can easily blend outbound with inbound calls. This can prove essential if prospective customers need to call you from either a promotional number on your website or in response to an outbound call. Furthermore, these calls can be routing to your agents with the required skill sets, for example on a particular tariff via the TouchStar skills based routing.
Logical Branching & Intelligent Scripting
The TouchStar system’s intelligent scripting capability allows it to detect which network tariff is most suitable for a potential customer and even suggests an alternative deal for the advisor to promote. This increases the capability of up-selling or cross-selling mobile phone deals.
Call Recording
The TouchStar system provides digital call recording for all selected agents and campaigns. You can use multiple search criteria which ensure you retrieve your calls in the minimum time possible. Search criteria can be based on time, date, call outcome, agent, campaign and many more.
Integration with Back Office Systems
Fulfillment is an essential part of mobile phone sales. Once a sale has been agreed, it is vital that the logistics of the customer receiving their handset and tariff are fulfilled. TouchStar for Mobile Sales easily integrates with most CRMs and back office logistics systems which ensures there is a seamless transition

Keywords: Call Centre, Call Monitoring, Monitor Agents, Predictive Dialler,

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