South Africa Call Centre Software - TouchStar connect predictive dialler

By: Touchstar  11-11-2011
Keywords: Call Centre, IVR, Acd

   
   
 
 
TouchStar Connect Predictive Dialler
Fully Blended Call Centre System with Predictive Dialler and ACD & IVR
TouchStar Connect is a complete call centre solution for outbound, inbound and blended communication.
TouchStar Connect provides your contact centre with a world class system that delivers robust features, reliability and scalability.
Our solution enhances productivity, increases sales and reduces costs whilst complying with all international and country specified regulations and best practice.
TouchStar Outbound Functionality
If you are in business to make outbound calls, predictive diallers make sense, since over 70% of time spent making manual outbound call centre calls is wasted. A predictive dialler can streamline the manual dialling process; choosing a number, dialling the number, listening to busy signals, wrong numbers, answering machines, etc. Imagine an outbound dialler that helps increase your call volume by over 300%.
TouchStar Inbound Functionality
For your customers, your call centre is their first point of contact with your organisation and in many cases, the success of your brand and overall business is dictated by the effectiveness of your contact centre. TouchStar Connect provides you with all the tools to ensure your incoming calls are handled as professionally as possible.
TouchStar Connect includes ACD and IVR with Skills Based Routing which ensures your calls are handled by the most qualified agent. The system can also tell a caller the balance of their account or allow them to make credit card payments.
A Complete Call Centre Solution
TouchStar Connect offers much more than purely inbound and outbound functionality. It offers a range of additional features which ensure the smooth operation of your call centre.
Value Added Service Surround
As part of the complete call centre solution provided by TouchStar, we provide 24 hours, 365 days a year support from South African based engineers. In addition we provide free of charge training and expert account management that will fine tune both your call centre technology and business processes.
 
 
 
             

Keywords: Acd, Call Centre, IVR, Outbound Call Centre, Predictive Dialler

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