South Africa Call Centre Software - TouchStar connect predictive dialler

By: Touchstar  11-11-2011
Keywords: Call Centre, IVR, Acd

TouchStar Connect Predictive Dialler
Fully Blended Call Centre System with Predictive Dialler and ACD & IVR
TouchStar Connect is a complete call centre solution for outbound, inbound and blended communication.
TouchStar Connect provides your contact centre with a world class system that delivers robust features, reliability and scalability.
Our solution enhances productivity, increases sales and reduces costs whilst complying with all international and country specified regulations and best practice.
TouchStar Outbound Functionality
If you are in business to make outbound calls, predictive diallers make sense, since over 70% of time spent making manual outbound call centre calls is wasted. A predictive dialler can streamline the manual dialling process; choosing a number, dialling the number, listening to busy signals, wrong numbers, answering machines, etc. Imagine an outbound dialler that helps increase your call volume by over 300%.
TouchStar Inbound Functionality
For your customers, your call centre is their first point of contact with your organisation and in many cases, the success of your brand and overall business is dictated by the effectiveness of your contact centre. TouchStar Connect provides you with all the tools to ensure your incoming calls are handled as professionally as possible.
TouchStar Connect includes ACD and IVR with Skills Based Routing which ensures your calls are handled by the most qualified agent. The system can also tell a caller the balance of their account or allow them to make credit card payments.
A Complete Call Centre Solution
TouchStar Connect offers much more than purely inbound and outbound functionality. It offers a range of additional features which ensure the smooth operation of your call centre.
Value Added Service Surround
As part of the complete call centre solution provided by TouchStar, we provide 24 hours, 365 days a year support from South African based engineers. In addition we provide free of charge training and expert account management that will fine tune both your call centre technology and business processes.

Keywords: Acd, Call Centre, IVR, Outbound Call Centre, Predictive Dialler

Other products and services from Touchstar


South Africa Call Centre Software - TouchStar for telemarketing

TouchStar have developed the technology that will ensure your agents will deliver yours or your client’s message in the way you would want it to be delivered and in the process increase sales or conversions. TouchStar for Telemarketing is a call centre solution complete with predictive dialler that has functionality created specifically for the requirements of the telemarketing and telesales industries.


South Africa Call Centre Software - TouchStar for debt collections

In order to contact clients who are notoriously difficult to get through to the TouchStar predictive dialler will dial automatically from your database using multiple number dialling plans that will also screen out answering machines, busy signals, disconnected numbers and no answers.


South Africa Call Centre Software - TouchStar for mobile phone sales

Selling mobile phones is an extremely competitive business but the TouchStar solution ensures that your business maximises each and every contact and your agents time – with robust reporting, recording and monitoring features which are a pre-requisite in obtaining contracts from many networks.


South Africa Call Centre Software - TouchStar for insurance

If your business is to sell insurance policies and warranties, the TouchStar for Insurance solution based around a state of the art predictive dialler will eliminate answer machines, busy tones and no answers putting only live call through to your sales agents and their time is maximised.


TouchStar Call Centre Software Products Are SIP-Enabled

SIP allows contact centres to increase levels of customer satisfaction through multi-channel contact including voice, audio, text, data or video and allows for greater flexibility, scalability and integration along with cost efficiencies. The advanced design capabilities of the NMS boards introduce a range of features such as Speech Recognition & Text to speech using MRCP standards, Voice XML to enhance IVR capabilities and 3G video.


TouchStar Connect Predictive Dialler Various Modes of Dialling

The TouchStar Connect Predictive Dialler improves agent productivity by increasing the number of calls placed on behalf of the agents, by filtering out the dead numbers, answer machines and busy tones, the agents will receive only live calls. This is now used extensively by collections companies and local government agencies to automatically remind people of payments or pending / outstanding fines.