Kapow Technical Support provides flexible technical support options to best manage and maintain your deployment. Kapow provides product updates, hotfixes, best practices expertise, and problem resolution through direct contact, and self-service support offerings.
Technical Support Details
- Standard Support is available five days per week, during regular business hours. This support level is designed for non-critical issues.
- Premier Support provides support on a 24x7 basis, along with a dedicated customer support representative and a faster guaranteed response time.
- On-site Production Support is available for those customers who require on-site support when going into production.
- A Customer Success Representative is assigned to key accounts to support you throughout your deployment.
Telephone support is also available, please reference the contact phone numbers provided to you with your Kapow license keys.
Customers who are active on Premier Support also have the ability to call the toll-free support number for Priority 1 issues, 24 hours a day, 7 days a week. If you are a customer on Premier Support and have lost this number, please contact us at ￼ and we will be happy to provide it to you.
Self Service Portal and Knowledge Base
If you do not have a user ID and would like to log into the portal, please contact us at , and we will get you set up.