IT Naledi Solutions - Services - services

By: It Naledi Solutions  11-11-2011
Keywords: Hardware, storage, Servers

We provide a comprehensive, ITIL-compliant outsourced desktop support service to medium-sized and large enterprises throughout South Africa. We manage the entire lifecycle of desktop IT equipment including:

  • Sourcing of hardware
  • Hardware configuration and support
  • Software installation, integration and support
  • Desktop maintenance
  • End user support
  • Equipment disposal (our Green IT service).

We are one of few South African companies to support Dell warranty and configuration services for servers, desktops, laptops and printers, with several certified engineers.

We offer cost effective hardware support for mission critical IT systems including PCs, laptops, mobile devices, printers, peripherals, servers, and networking and communications equipment.

IT Systems and networks are under enormous pressure during working hours, with desktop PCs, printers and servers being the hardest pressed of all. Users depend on this essential equipment to do their jobs. Any disruption to a single user can have a knock-on effect, causing more serious problems if not fixed as soon as possible.

We offer:

  • A single point of contact for all incident logging and enquiries
  • Highly skilled engineers accredited for most major brands e.g. Dell and HP
  • Both on-site and remote support, 24 x 7 x 365
  • SLA-based services
  • A footprint that covers Southern Africa
  • Flexibility, accountability, customer focus and cost efficiency.

All our services are built around ITIL (IT Infrastructure Library), a global set of standards for best practice in IT service management that is used by hundreds of organisations around the world.

Electronic signatures allow customers to do business at the moment they are ready to act, wherever they happen to be – in a branch of?ce, on the phone or on the internet. Across the world, they’re now being used for everything from financial forms to internal company documents to credit card applications.

With South Africa’s ECT Act having established the legal basis for electronic signatures to be valid, contracts that have been signed electronically are just as valid as pen-and-ink ones. In fact, some analysts believe a well-designed electronic process can actually be more secure than old-fashioned pen and ink.

The ePad-ink terminal offers a touch screen that is ergonomically designed to be easy to use. Signatures are captured with true-to-life quality, as well as biometric information such as time and pressure to help guarantee integrity.

Using the terminal it is easy to include handwritten signatures into electronic documents and transactions. It is particularly well suited to insurance, banking, government, medical, retail point of sale applications and ID cards.

The ePad-ink connects to a standard USB port and does not require any additional external power. The Integrisign software that comes with each ePad encrypts and permanently embeds the signature in the document. It works out of the box with MS Office and Adobe Acrobat, and comes with a software development kit (SDK) that can be used to create custom applications for any needs.

We offer comprehensive support and management of your enterprise server and network infrastructure, whether you have a single server or an entire server farm. We have the skills and certifications needed to support not only your servers, but also your Cisco routers and switches.

We are an official Dell partner and the primary outsource supplier in the country, with all the skills needed to support Dell servers at the enterprise level.

Our eEnterprise server offer includes:

  • Installation and configuration of high & low end servers.
  • Microsoft Windows Server setup and installation.
  • Active Directory domain setup.
  • VMware implementation.
  • Net-Backup.
  • Backup Exec.

Our network support offer includes:

  • Cisco router and switch setup and install.
  • Technical maintenance services.

We follow the globally accepted ITIL best practice methodology, and our IT services engineers are ITIL certified. All our IT services are offered with the following basics:

  • Full ITIL compliant Service Desk for all incident control.
  • Account management and service delivery management.
  • Single point of contact and accountability.
  • On-site and remote support 24 x 7 x 365.
  • All contracted services are based on agreed SLAs.
  • A footprint that covers Southern Africa.

Managing data effectively presents many challenges, from storage, access and backup through to privacy and compliance. Trying to meet all these challenges within tight budgets makes things even more complex.

To help meet these challenges, IT Naledi Solutions has developed strong relationships with major storage vendors such as EMC and Dell. Our certified engineers have the skills needed to provide end to end storage solutions and services to the high-end corporate market, as well as to SMEs.

Our data storage offer includes:

  • Consulting: Analysis of your information systems and advice on storage solutions.
  • Design and implementation: Design of your storage requirement and required implementation.
  • Storage management: Implementation of optimal data structures.
  • Storage maintenance: Technical services to maintain your hardware.
  • VMware integration: Optimal use of your storage hardware.
  • Data migration: Safe data migration between platforms.

Our data storage service delivery processes are based on the globally accepted ITIL best practice methodology. Our IT services engineers are ITIL certified, and all our IT services include:

  • Full ITIL compliant service desk for all incident control.
  • Account management and service delivery management.
  • Single point of contact and accountability.
  • On-site and remote support, 24 x 7 x 365
  • All contracted services are based on agreed SLAs.
  • A footprint that covers Southern Africa.

Keywords: Hardware, Hardware Support, It Service Management, Servers, Service Management, storage

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IT Naledi Solutions - News

IT Naledi Solutions, a leading provider of ITSM infrastructure services and solutions in South Africa, and iET Solutions, a leading provider of ITIL based IT Service Management software solutions and services based in Germany, have partnered to provide exceptional ITSM technology, implementation support, and training to the South African market.