IT Naledi Solutions - News

By: It Naledi Solutions  11-11-2011
Keywords: Service Management, It Service Management

IT Naledi Solutions has signed an agreement with the Lewis Group to provide Infrastructure Maintenance Services to all its stores across Sub-Saharan Africa

[ Johannesburg, 9 May 2007 ] - US-owned IT group Unisys has formed the last of its BEE service centre companies, with the official launch of IT Naledi, in Cape Town, yesterday.

Doug Batchelor, Unisys Western Cape director, says the group has been on a five-year strategy to create black economic empowered authorised customer service centres (ACSC) by handing control of its various service divisions to the employees working in them. “We have had some problems with the programme, but we have learnt and IT Naledi has the benefit of these lessons,” he says.

Batchelor says seven ACSCs have been created in various cities, including Bloemfontein, Durban, Port Elizabeth and Johannesburg.

IT Naledi was the customer service arm of Unisys in the Western Cape. It now is owned by its own board, which controls 51% of the shares, and the staff owns the remainder.

Revenue stream

IT Naledi MD Abdullah Ali says the company has agreements with Unisys to continue to service the group's contracts in the Western Cape, giving it a guaranteed revenue stream of up to R12 million for the next year, and it had already embarked on a sales program to win new clients.

Batchelor says in terms of the agreement with IT Naledi and Unisys, the former will not approach any Unisys customers for three years and will not make any deals with its competitors for one year.

Hashiem Bardien, IT Naledi's sales and marketing director, says the deal is well structured to meet BEE requirements. He says shares were sold to the staff at R15 000 each and some R1.5 million capital was raised.

"Many of the staff had been with Unisys for more than 20 years and their packages were substantial," he says.

Although IT Naledi has not been formally declared BEE compliant, it believes it meets the requirements and that its ownership is open to scrutiny in order to prove this.

IT Naledi Solutions, a leading provider of ITSM infrastructure services and solutions in South Africa, and iET Solutions, a leading provider of ITIL based IT Service Management software solutions and services based in Germany, have partnered to provide exceptional ITSM technology, implementation support, and training to the South African market. Building on its worldwide partner network, iET Solutions has appointed IT Naledi Solutions as an authorized distributor and implementer of iET ITSM.

This latest partnership is part of iET Solution's strategic plan to expand its reach in South Africa. IT Naledi Solutions has a strong reputation for supporting ITSM initiatives in organizations and businesses in South Africa, and currently support the iET Solutions ITSM Service Management Suite used in Standard Bank and the University of Johannesburg. For more information on the iET Solutions ITSM product suite visit

Keywords: It Service Management, Service Management

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