Ingwelala - Services

By: Ingwelala  11-11-2011
Keywords: Vehicles, Bungalow

Here is a list of services offered by Ingwelala with related charges. Prices are updated on a regular basis but are an indication only. If you have any doubts, please call the reserve to confirm. From time to time there are additional services such as the spraying of bungalows for mosquitoes.

Business Hours:  Reception, Fuel Sales, Workshop and Shop
  Monday To Friday Saturday Sunday
Reception 08h00 - 12h00 & 14h30 - 17h00 08h00 - 14h30 08h00 - 12h00
Workshop 08h00 - 12h00 & 14h30 - 17h00 08h00 - 14h30 08h00 - 12h00
Fuel Sales 08h00 - 12h00 & 14h30 - 17h00 08h00 - 14h30 08h00 - 12h00
Shop 09h00 - 12h00 & 15h00 - 17h00 09h00 - 14h30 09h00 - 12h00

Reception: administers all bungalow and housekeeping services. These include:
-  pre-arrival gas lighting
-  bungalow cleaning
-  checking of garaged vehicles
-  gas bottle refills
-  booking of bomas and the Platform
-  Sibon (not available to unaccompanied guests) and guest cottage reservations
-  laundry
-  maintenance and workshop job cards

Accounts: Bungalow accounts must be settled in full prior to departure in order to obtain an authorised exit permit. Members arriving at the Central Control Gate without this permit will be not be allowed to exit the reserve.

Shop and Off-Sales: The shop is stocked with basic essentials, including ice, wood and briquettes. A limited range of clothing and curios is available. Our off-sales liquor licence enables us to carry spirits, beer and a limited selection of wines.
NB: No shopping will be done on behalf of members in Hoedspruit or other centres by Ingwelala staff. Ice and compressed air is also available at the gate - after hours.

Costs & Charges (NB: All prices are subject to change and include VAT)

Member Levies: basic levy, per share, per month R238,00
Gate Entrance Levy: members, their guests and unaccompanied guests - per person
NB: Levy is charged only once per month per person. (Children under 6 free)
three guest bungalows are available for members (excluding gate entrance):
"Hornbill" -   (for  2 people) - price per day:
"Francolin"  -   (for 4 people) - price per day:
"Guineafowl"  - (for 6 people) - price per day:

Guests exceeding the occupancy limit of a bungalow: – per person per night R130,00
Eastgate Airport: - per trip. Delivery of member vehicles to airport/collection of vehicle from airport on departure (per trip). Licensed vehicles only. NB. This does not entail the delivery/collection of members in any other vehicle. R350,00
Hoedspruit Train Station: - per trip. Delivery of member/s to or from the station. R377,00
- Telephone cards are available from Reception - cash only.
Only emergency calls may be made from Reception. Such calls are charged at three times the Telkom's rate.
- A wireless hotspot has been installed for free internet use, adjacent to the office complex. (However, members cannot always assume they will have internet access and some members' software cannot always pick up the wireless connection).
"RD" Cheques and Debit Order Reversals: - per item R125,00
Radio license: - per radio R50,00
After hours requests: - eg., keys to be left at gate or exit permits R236,00
Bungalow Service Charges:
- Lighting of gas
- Replacement of 48kg Gas cylinders (subject to price fluctuations)
- Small cylinder refilled at set rates per kg for each cylinder size
(prices available from reception due to price fluctuations)
In busy periods we advise members to book well in advance to avoid disappointment.
- Basic pre-arrival and post cleans
- Bungalow sweep & mop
- Window clean
- Bungalow spring clean
- Chars (min 1 hour, max 2 hours)
   Mon- Fri: 08h00; 10h00; 15h00
Sat: 08h00; 10h00; 12h00
Sun: 08h00; 10h00
- Monthly bungalow clean (per clean)
Your bungalow will be cleaned once or twice per month. Please note that these cleans are scheduled. The benefits of a monthly clean are the upkeep of the bungalow and identifying any potential problems e.g. water leaks and baboon break-ins etc.
- Laundry - prices and laundry lists available from reception.
Maintenance call out: - minimum charge plus materials.
eg., minor plumbing, gas repairs, replacement of gauze and glass
After hours call out R236,00
Servicing of Fire Extinguishers: - (subject to fluctuating prices) R50,00
Removal and storage of furniture: - during building works (per month) R500,00
Workshop Services Charges: (Please arrange a job card with Reception before any work is done on your vehicle)
Annual garaging levy : - payable in advance on 1 July annually R838,00
Non-Resident Vehicle Fee:  - payable in advance on 1 July annually R1755,00
"Standby" Sibon Land Cruiser: - Fee for casual hire per day excluding fuel (not SiBon guests)
Please enquire at Reception regarding reduced rates when hiring for more than 2 days.
Pre-arrival checks: - for garaged vehicles included in levy no charge
Basic charges :
- Battery charging
- Workshop labour - per hour
- Call out charge - workshop hours
                          - after hours
Lodge (Si Bon) & Boma Charges: (Book at Reception. Each booking includes 2 bags of firewood - collect at shop)
per night 
per night
  afternoon/evening braai without overnight
afternoon/evening braai without overnight
Building Charges: NB -  Members must ensure adequate "Contractors All Risks" cover for contracts in excess of R100 000.00
Non Resident Contractor worker entry fees  (per person per day) R 4,00
Insurance Charges: NB - The onus is on members to inform the Company of any changes or additions to their insurance requirements.
Insurance is a monthly charge calculated on building only replacement value of R7 200m². This value can be increased on member’s instructions. Solar systems are rated individually on instruction from members, and decks and gazebos are rated as follows:
Decks @ R800m²
Superior Gazebos @ R2 800m²NB:Contents of bungalows and game vehicles must be insured separately by members.

Keywords: Bungalow, Vehicles

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