Management System

By: Hefcom  11-11-2011

1.    NCE (Hefcom Network Commerce Engine – Central Master Management System)

1.1.   Demand Management

The management of demand on the electricity grid could only be achieved with the mapping of the electricity network and the related distribution points/nodes. The measurement at each consumer is calculated and summed at each distribution node in order to manage the total demand per distribution node up to the level of street kiosk, mini-sub, sub-station, etc.

1.1.1.   Dashboard

The mapping of the electricity grid with distribution points/nodes is displayed in hierarchical manner with the option to expand and drill down from the highest level of distribution to the lowest level of service delivery.

1.1.2.   Instruction

The demand management in emergencies are pre-set as a game plan. These instructions are configured during role-play sessions and stored as planned instructions in waiting till such time an emergency arises with the level of severity which will suit a specific pre-set or planned instruction.

1.2.   Geographical Information

The management, maintenance and control of metering assets ensure the sustainability of revenue collection and reliable billing of services delivered by the utility and consumed by the consumer. This could only be achieved by logging the accurate position to where metering equipment are installed with the exact GPS coordinates of each installation point.

1.2.1.   Distribution Node

Distribution nodes are street kiosks, mini-subs, sub-stations, etc. These distribution nodes are all registered and each installation of metering equipment will be linked to a pre-configured and identified distribution node. The distribution nodes are also mapped as they are inter-linked.

1.2.2.   Region

The installations of equipment are grouped to the formal registered area of service delivery.

1.2.3.   Stand

Each stand in the region is uniquely identified (Stand nr, street number and name, etc)by the authority including the GPS coordinates of each stand.

1.2.4.   Time Zone

The solution is centrally managed with metering deployment in various parts of the world. In order to keep the date and time stamp of each transaction in the data base correctly, GMT is adopted with the related offset for each time zone.

1.3.   Logistics

1.3.1.   Monitor

Service delivery and proper management are based upon the availability of information in understandable reports without the cluttering of useless information. This requires the actual facts and quick response to what has happened at a specific date and time in the past with the shortest possible time between the actual event and the time reported with response.

1.3.2.   Dynamic Report

Various reports related services and the management entity responsible to manage and maintain a high level of customer service and service delivery.

1.3.3.    Measurement

The actual measurements of services delivered to a consumer at a specific date and time in the past.

1.3.4.   Tracking

Every event within the management system is date and time stamped. Tracking is an online tool to retrieve information on each event for management and maintenance purposes. The system keeps all transactions from the day a service or equipment is introduced to the system.

1.3.5.   Peripheral (Meters and Demand Controllers)

All metering equipment is defined as peripherals, e.g. Electricity meters, water meters, demand controllers, etc. The management of stock is a very expensive exercise if not controlled in a formal fashion.    Move    Receive    Revision

1.3.6.   Services HUB

The management, configuration and movement of Services Hub stock.   Capture   Firmware Upgrade   Move   Receive   Revision   SIM , Split   SIM PIN Request

1.3.7.   Concentrator

The management, configuration and movement of Concentrator stock.   Capture   Firmware Upgrade Move   Receive   Revision   SIM , Split   SIM PIN Request

1.3.8.   Telecoms

The solution provides for complete management and maintenance of SIM cards used in the cellular communication equipment.   Contract   Acquire, Revision   Cancel   SIM Exchange   SIM   Activate   Cancel   Move   Receive   Revision

1.3.9.   Terminal

The vending terminals are part of the company assets and are key to revenue protection. Proper management and maintenance tools are needed to ensure sustainability of the service token distribution channel.   Capture Dispatch    Move, Configure    Receive    Recover, Repair    Revision   SIM Pair, Split

1.3.10.   Procurement

1.3.11.   Purchase Order

1.3.12.   Purchase Order Status

1.3.13.   Supplier

1.4.   Retail

The retail channel management and maintenance ensure proper management of debtors. This should be your only debtors in a pre-paid environment and should therefore be closely managed. The system provides for proper pre-pay retail management and ensures the management of debt in favour of the service provider if managed to the prescribed rules as provided by the solution

1.4.1.   Retailer

1.4.2.   Sales Invoice

1.4.3.   Sales Order

1.4.4.   Sales Order Return

1.4.5.   Sales Order Status

1.4.6.   Sales Settlement

1.5.   Service

Services management is the direct interface to the consumer and regulates the type of service and the tariff at which services are delivered to the consumer. This section includes communication to the consumer and adjustments to the purses of services when adjustments are due as per the Supervisors request. No adjustments are possible without the authority of the Supervisor and all transactions are logged with a date and time stamp with the user name attached to each transaction.

Transaction logging is true for all transactions including add, change/update or termination of services.

1.5.1.   Audit

The system monitors all transactions processed within NCE including the validation of data. The auditing function is to bring all discrepancies to the fore in order to correct invalid configuration of equipment or insensible transactions for management to rectify. This assist in the misuse of the management system and the ensure quality of data and workmanship.   Audit Item   Audit Task

1.5.2.   Consumer

The management of consumer information and delivery of quality contracted services to consumers is the primary goal of services delivery by utilities and should be the main focus of all operations.   Consumer   Service Contract    Contract    Contract Configuration    Services    Purses    Services HUB & Peripherals Service Revision    Broker Contracts    Service Control   Service Purse Adjustment   Service Revision

1.5.3.   Message

Text messaging to consumers which could be service related or any information to keep consumers up to date with the state of service delivery, e.g. new tariff’s, outages, maintenance, etc.

1.6.   System

The system section is to configure, manage and maintain all default data, rules and tariffs of services.

1.6.1.   Business Services   Interface Host

1.6.2.   Configuration Set

1.6.3.   Consumer Consumption   Class   Data   General   Telephone

1.6.4.   Demand Control

1.6.5.   Distribution List

1.6.6.   Entity Group

1.6.7.   File Format

1.6.8.   Financial   Account   Bank   Currency   Period

1.6.9.   Item    Brandname    Category    Item

1.6.10.   Location

1.6.11. Price List

1.6.12.   Service Delivery Contract

1.6.13.    Services HUB   Firmware   Model   Protocol   Security Module   Supply Group

1.6.14.   System Company

1.6.15.   User

1.7.   Task Management

The cost of the metering and related equipment is 95% of the cost related to services management and maintenance. The management and maintenance tools required to deliver first world services should not be under estimated and needs to be a proper and easy to use but with all the required facets in order to sustain first class service delivery. The solution being an on-line solution should accommodate on-line maintenance and support tools to facilitate the installation and validation of metering equipment including asset management during these processes.

1.7.1.   Consignment Stock Issue

1.7.2.   Consignment Stock Recover

1.7.3.   Task Creation

1.7.4.   Task Monitor

1.7.5.   Work Order Assignment

1.7.6.   Work Order Feedback

1.7.7.   Work Order Quality Assurance

Other products and services from Hefcom


Customer Interface Unit (CIU

The CIU support debt recovery management to support service providers regarding consumer accounts. The CIU support text messages to consumers from the service provider. The management system support online firmware upgrades to CIU. Pre-pay and post-pay utility services.