Application Managed Services Sandton, South Africa

By: Edge Consulting  11-11-2011
Keywords: Information System


Managed Services

Managed Services is the practice of transferring day-to-day responsibilities and operations of production systems and infrastructure to a service provider. This allows the customer peace of mind, strategic focus and the opportunity to concentrate effectively on mainstream business issues.

These include but are not limited to:

  • Billing Systems Configuration and Administration
  • Land Information System and Spatial Integration
  • Data Management Programs
  • Soft Skill and Product Certification Training
  • IBM products like the WebSphere product suite.
    • e.g. Application and Portal Server, Process Server, MQ, Lotus Domino Product Suite.
    • e.g. Domino Messaging and Application Development - all versions, QuickPlace, Sametime
  • Technical Service Optimisation like Complex Development, Database Performance and Operating System Configuration

The EDGE Evolve customer can expect to experience the following benefits from the Managed Services engagement:

  • Reduction in OPEX
  • Optimisation of CAPEX
  • Changing from a resource base to a service based model
  • Access to technical expertise and competencies
  • Workload fluctuation, economies of scale and critical mass
  • Improved operational performance and efficiency
  • Enhanced service flexibility and integration of complexity

Keywords: Information System

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