What are the pros and cons of outsourcing technical, project, business documentation. What are the advantages and what are the disadvantages when software documentation such as user manuals, online help files, screencasts, demos, or tutorials and/or Business documentation like Business Plans, Alternative Analysis, Continuity Plans, System Security Plans, Presentations etc. are created by an external experienced consultant?
If you choose A-Plan-B, the following advantages will often outweigh the disadvantages:
A lot of start-up and small- to mid-sized companies don’t have their own documentation department. Documentation is written by developers, by support staff, by product managers, by marketing professionals, by project managers and general office staff. However, in most cases, these people don’t have much training and experience in writing user manuals and help files. Also, many of them don’t like writing user manuals at all. An external documentation service provider
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