RADA Training Academy is offering a 5 Day Call Centre Training course.

RADA Training Academy is offering a 5 Day Call Centre Training course. from RADA Training Academy

By: RADA Training Academy   08-22-2016
Keywords: Personal Development, communication, Call Centre

RADA Training Academy is offering a 5 Day Call Centre Training course. The following content will be covered throughout the training: Inbound Training: Customer Service. Call Management. Complaint Management. Outbound Training: Soft Skills. Objection Handling. Getting People’s Attention. Understanding the Market. Personal Development: Understanding Yourself. Emotional Intelligence. Conflict Management. Interview Skills. Self-awareness. Communication: Soft Skills. Using the ‘Correct Approach’. Barriers of Effective Communication. E-mail Etiquette. Creating the Correct Curriculum Vitae. Who should attend the course? 1. Any person who wants to upskill themselves and increase their hire-ability. 2. Any person working in, or wanting to work in, a call centre. 3. Any person in customer care and/or sales, namely Waitron, Sales Assistants, Shop Assistants. 4. People working in Quality Assurance. 5. Junior Managers / Team Leader. 6. Personal Assistants / Administration Support Staff. 7. Receptionists The RADA training way is to empower individuals with the skills they need in order for them to grow within their working environment. If you are looking to gain knowledge, improve your current skills set, learn new techniques and ways of thinking and be trained by experienced facilitators, then RADA Training Academy is the place for you. Our courses runs from Monday to Friday, at the end of the training, you will receive a certificate of attendance and you will be added to the RADA Training data base. For more information, Visit www.radatraining.co.za Or contact RADA Training Academy on: Email: [email protected] Call: 0861 48 48 48 Sms: 41588 and we will call you Like us on Facebook: Rada Training Academy On Twitter @radatraining

Keywords: Call Centre, communication, Inbound Training, Objection Handling, Personal Development, Soft Skills,

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