Advance Customer care and Service Delivery 09-11 March 2011

By: Peakford  12-14-2010
Keywords: training solutions and outsourcing

   This course is recommended for public service professionals, service agents, front-line workers, managers, supervisors and business professionals, who wish to fully understand and apply the concepts of service delivery and customer care in their areas of responsibility, guided by the Batho Pele Principles. The programme is aimed at cementing the principles of Batho Pele and how they can be used as key inputs to service delivery.

Keywords: training solutions and outsourcing

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