Communication & Present

Communication & Present from Peakford Management Consultants

By: Peakford Management Consultants  12-06-2010
Keywords: Communication & Present



Course Description

This course aims is for those who would like to understand the nature, objectives of

communication, as a primary method in organisations to influence groups and individuals

to give of their best to the enterprise.


- has a proven record in facilitating this programme utilizing expert, experienced and qualified facilitators


Course Length:


Three days Training Course


Learning Outcomes:

· Apply communication techniques

· Use of active listening and skills and techniques

· Observation is done in a non-judgemental manner.

· Features of communication networks are explained.

· Understanding of the Osgood-Schramm and Shannon-Weaver models are


· Apply techniques to enhance the vocal message

· Apply verbal and non-verbal communication techniques to improve


· Describe the steps in preparing presentation material.

· Identify the five steps in doing presentation research.

· Prepare a presentation script using the four-stage process


Programme Outline:

Objectives of communication

· Information

· Rersuasion

· Reminding


The Communication Process

· Elements of the communication process: message, medium, receiver and feedback.

· Communication models:

- Different models

- Integration and use of models in organisational structure.


The Communication Message

· Importance of verbal ( conveying information) and non-verbal (gestures, body

movements, emotions)

· Demographic characteristics:

· Sex, education, age, nationality, income, sociopolitical, religious and cultural


· Phases in Persuasive Communication

· Channels and flow of communication:

· Vertical, horizontal, hierachical, formal and informal


Effective Communication Skills:

· Active Listening

· Questioning Techniques

· Observation Techniques

· Feedback skills


Interpersonal Communication Skills:

· Incredibility of communicator: factors that contribute to credibility.

· Interpersonal style : Use of the Johari window

· Managerial communication styles


Noise in the Channel of Communication:

· Nature of noise:

· 2 types: mechanistic & inaccurate encoding and decoding of messages.

· Sources of noise

· Noise as a result of differences in frames of reference:

· 3 components: cognitive (mental), affective (emotional) and behavioural (reactions)

· Selective perception as a disturbance: selective recall and communication overload.


Preparing the Presentation

· Organising supporting material

· Establishing Rapport

· Verbal; Paraverbal and Non-verbal Communication

· Stories and Metaphors

· Voice Control

· Power of Questions

· Use of Silence

· Using Support Materials


The Audience

· Analysis of Audience

· Opportunities to Influence the Audience?

· Opportunities to Change the Audience?


Rehearsing the Presentation

· Rehearsing the Presentation with Feedback


Structure of Presentation

· What is my Message?

· What Reaction do I Want?

· Assembling the Facts

· Assembling the Arguments

· Asking for my Desired Result

Keywords: Communication & Present

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