COMMUNICATION AND PRESENTATION SKILLS
This course aims is for those who would like to
understand the nature, objectives of
communication, as a primary method in organisations to
influence groups and individuals
to give of their best to the enterprise.
- has a proven record in
facilitating this programme utilizing expert, experienced and qualified
Three days Training Course
· Use of active
listening and skills and techniques
· Observation is
done in a non-judgemental manner.
· Features of
communication networks are explained.
of the Osgood-Schramm and Shannon-Weaver models are
techniques to enhance the vocal message
· Apply verbal
and non-verbal communication techniques to improve
· Describe the
steps in preparing presentation material.
· Identify the
five steps in doing presentation research.
· Prepare a
presentation script using the four-stage process
Objectives of communication
The Communication Process
· Elements of the
communication process: message, medium, receiver and feedback.
- Different models
- Integration and use of models in organisational structure.
The Communication Message
· Importance of
verbal ( conveying information) and non-verbal (gestures, body
· Sex, education,
age, nationality, income, sociopolitical, religious and cultural
· Phases in
· Channels and
flow of communication:
horizontal, hierachical, formal and informal
Effective Communication Skills:
· Active Listening
· Questioning Techniques
· Observation Techniques
· Feedback skills
Interpersonal Communication Skills:
· Incredibility of communicator: factors that
contribute to credibility.
· Interpersonal style : Use of the Johari window
· Managerial communication styles
Noise in the Channel of Communication:
· Nature of noise:
· 2 types: mechanistic & inaccurate encoding
and decoding of messages.
· Sources of noise
· Noise as a result of differences in frames of
· 3 components: cognitive (mental), affective
(emotional) and behavioural (reactions)
· Selective perception as a disturbance: selective
recall and communication overload.
Preparing the Presentation
· Organising supporting material
· Establishing Rapport
· Verbal; Paraverbal and Non-verbal Communication
· Stories and Metaphors
· Voice Control
· Power of Questions
· Use of Silence
· Using Support Materials
· Analysis of Audience
· Opportunities to Influence the Audience?
· Opportunities to Change the Audience?
Rehearsing the Presentation
· Rehearsing the Presentation with Feedback
Structure of Presentation
· What is my Message?
· What Reaction do I Want?
· Assembling the Facts
· Assembling the Arguments
· Asking for my Desired Result