Switchboard,telephone & reception skills

By: Peakford management consultants   12-03-2010

Understand the importance of effective
communication at the workplace
Apply the rules of dynamic voice use
Describe the rules for effective telephone
use
Identify the key components of the visual
message
Describe the approach in effectively
screening telephone calls
Apply the rules of answering the
telephone professionally
Identify the key steps in dealing with
complaints
Record the calls and taking messages
Attend to unusual queries
Monitor the system, practice and
tendencies used when answering calls
Monitor and record the frequent problems
that happen at reception
Review the system, practice and
tendencies and adapt our performance
accordingly


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