Microsoft has a company-wide system of measuring CPE accountability. It includes annual goals and performance evaluations that encourage strong customer focus, from senior executives down through the entire employee base.
Executive sponsors for CPE:
Daily execution of worldwide CPE is driven by:
Our annual Worldwide Customer and Partner Satisfaction Survey is conducted by a third-party research firm, Ipsos Loyalty. We adjust our products, programs, and services based on the feedback we receive through analysis of this study and others, such as our Enterprise Customer Satisfaction Survey, usability studies, online feedback forms, and research forums.
The Customer Experience Improvement Program is a product-based technology that lets you provide real-time feedback about your experiences with Microsoft products. It helps us and our partners resolve bugs, prioritize content for service packs, and identify desirable features for future product releases.
For more information about these and other listening systems, see the CPE White Paper under Related Links.
Across the company, we value your experiences with us. Visit the following sites to share your experiences, connect with our product teams, find solutions and resources, and learn more about Microsoft products.