Services Overview - ECOTECH Converge

By: Eco Technology  11-11-2011
Keywords: Product Selection, Sharepoint Services

Services overview

  • distribution services

    The distribution leg in ECOTECH Converge is a strategic asset that ensures we can assist our customers with the best possible product selection and the best negotiated price. This also allows us to build an ECO system with our corporate division, whereby we assist our customers with the product selection in support of the enterprise service they require. In distribution we have won many accolades and have recently been appointed as an approved Microsoft Associated Distributor.

  • Hosting and cloud base solutions

    ECOTECH Converge can dynamically provide you with instant Enterprise ready services on premise, hosted, or through our CloudPoint platform. Through Cloudpoint we deliver cloud based solutions tailored for your needs and rapidly enable you to make use of Enterprise Messaging(Microsoft Exchange), Unified Communications, Web Presence and SharePoint Services
  • corporate support and infrastructure

    At ECOTECH Converge we proud ourselves in the delivery of professional, but yet personal service to each of our valued customers. In the Corporate division we ensure that we give our customers professional service and advice, backed by world class support and consulting throughout the lifecycle of the computing requirements. Each customer is maintained through a rigorous managed SLA, and a dedicated support and account team ensure continuous delivery of our commitment.
    Our Microsoft Business Unit is also at the forefront of providing you with industry leading solutions with niche focus on Virtualization, System Center and Enterprise Security.

Full Service Offerings:

At ECOTECH Converge we firmly believe that a mere product does not constitute a solution. A solution encompasses many factors and at all time we consider the effect on people, processes and technology, and thus create a solution that is not an administrative burden to operate and maintain.

We have expertise covering a spectrum of solutions with a strong, proven and current track record.

ECOTECH Converge Consulting Services (ECS)

The ECS is a shared service across our offerings and has a simple mandate of ensuring best practice architectures supported by solid operations and administration principles. The ECS is closely aligned with strategic partners ensuring up to date offerings across the many segments of IT.

The ECS is also a very valuable resource to assist with the research and development of your IT strategy, budget and services roadmap and in most cases we use the Microsoft Infrastructure Optimization (IO) and Business Process Infrastructure Optimization (BPIO) as a referenced offering for many of our current customers.

The IO assessment process provides functional input into a technology roadmap for implementing IT capabilities. ECOTECH Converge does use the IO model and maturity process to measure its own services and to use as input into IT planning processes. The ECS will be your partner in ensuring that a strategic roadmap, aligned with business requirements are developed and can assist in a capability improvement program.

Desktop Service

Through the consulting expertise of the ECS, we assist our customers in ensuring that the most cost effective strategy is developed for the entire lifecycle of the desktop and mobility devices. This includes services to maintain the software and hardware through its entire lifecycle, and further to ensure proper enforcement and IT governance through usage policies and monitoring capabilities. Our capability with the Desktop Service is further enhanced by the Distribution division within ECOTECH Converge.

This division has strategic partnerships with all major OEM brands, ensuring up to date technology offering and buying power. The ECOTECH Converge Distribution division was also appointed as Microsoft South Africa’s first Associated Distributor, making it a very strategic partner for Microsoft software lifecycle management.

Broadband /V-Sat and ISP

Through our corporate services division we have a dedicated group of expertise dealing with all segments of networking and connectivity. Our strategic partnership with Internet Solutions and Telkom has enabled us to deliver on world class connectivity solutions that span the globe.

We offer:

* V-SAT connectivity into African Countries

* Local, Shaped and Unshaped Broadband

* Fiber Connectivity in our Hosting Facilities

From our Data centre in Bryanston we are managing networks to 8 International countries.

Voice, Telephony and Unified Communications

Our VOIP connectivity is designed to meet our client’s needs; we supply unified communications via all mediums of connectivity including V-SAT and Broadband. We design, implement and manage VOIP PABX solutions.

Infrastructure and Hosting

We have a dedicated world-class hosting facility in our Bryanston premises from where we are hosting numerous private and commercial platforms. The hosting facility is managed by our onsite dedicated personnel and support logging is via our managed helpdesk via a service desk portal. A secondary datacentre for DR purposes is available in Cape Town.

Disaster Recovery Planning and Facilitation

Having access to the ECOTECH Converge Hosting facility provides us with cost effective solutions for IT disaster recovery and business continuity. In partnership with the ECS, we develop and maintain a DRP for our customers and through virtualization and consolidation a cost effective alternative will be architected and tested.

Service Desk and Service Portal

At ECOTECH Converge we are all too aware of the importance of professional services. This is evident in the way in which we deal with customer complaints, requests and issues. We have invested in a top rated Gardner service desk solution that will enhance our capability in ensuring fast, personal and professional service.

CloudPoint

This is our flagship offering and forms the basis of our “Cloud Services” and “Green-IT” campaign. In recent times we have witnessed and ever increase in IT capability demand, but followed by strict spending and budget allowances for required IT projects and initiatives. This has led to a trend in which many corporates have shifted policy in where they require the IT service without wanting to manage and own the capability due to the rising cost of infrastructure, software and skills needed to maintain this.

Through Cloudpoint we can offer all our customers a personal service that can enhance the required capability. This could be in many offerings like Messaging and Collaboration, Telephony, Systems Management and Service Desk. Through Cloudpoint our customers have access to a managed solution in our datacentre, delivered through the cloud, with emphasis on security, availability and performance. Here we can prove 3 digit percentage savings without the need for any capital investment.

Our current offerings include:

    * Hosted Messaging and Collaboration (Microsoft Exchange, Office Collaboration Services and LiveMeeting),
  • * Microsoft SharePoint,
  • * Change and Configuration Management through System Center Configuration Manager (Asset and license management),
  • * Software Automation and Security Patch Management,
  • * Operations Management and event detection and escalation through the use of Microsoft System Center * Operations Manager
  • * Virtualisation with Live-Migration /DR,
  • * Data Protection and Recovery,
  • * Mobile device management.

Keywords: Product Selection, Sharepoint Services

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11-11-2011

Solutions - ECOTECH Converge

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